Sales Operations Support Manager - Earthmoving
At a glance
Manager-level Revenue & Sales Operations role at Liebherr-International. Biggleswade · no salary stated · we estimate £46,125–£67,314 across the United Kingdom.
Liebherr-International has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run the sales support team’s daily work, making sure people understand their targets and deliver against them
- Coordinate goods movements with logistics providers and work with regional sales managers on order forecasts and machine delivery timing
- Track department targets, costs, service measures and workflows, then improve response times and operating procedures
- Keep machine invoices, deliveries, stock plans, records and finance processes on track, including accurate management reporting
- Work with after-sales teams and workshops on customer satisfaction, and help shape sales strategy and customer-service measures
What you bring
- You have demonstrated the role’s skills through experience in a similar position or industry
- You can analyse data and produce reports, with strong communication skills demonstrated in team settings
- You are organised, manage your time well and can set priorities
- You are proficient with MS Office and CRM systems
Who this fits
This manager role suits someone with relevant sales operations experience who can lead a support team and coordinate across sales, finance, logistics and after-sales. The position is based in Biggleswade, United Kingdom.
From the employer
The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities
• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
• Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
• Facilitating the purchase of non-Liebherr third party items to fit machines.
• Being responsible for new machine invoice and delivery targets on a monthly basis.
• Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
• Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
• Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
• Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
• Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
• Ensuring the team are maintaining and creating machine files.
• Contributing to the commercial strategy for the overall sales department.
• Ensuring compliance with the Company and operation policies and procedures is adhered to.
• Providing reports and updates to the Divisional Manager as requested.
• Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
• Evaluating operational procedures to ensure continuous development and efficient operations within the department.
• Formulating, developing, and monitoring customer service KPIs.
• Keeping up to date with machine developments and industry trends.
• Communicating and act in a manner that promotes a positive image of the company.
• Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
• Participating in training courses as requested.
Your Profile
The successful candidate will require the following:
• Is able demonstrate competencies and skills for the role through experience in a similar role or industry
• Data analysis and report creation
• Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
• Excellent organisational skills and being able to prioritise through effective time management
• Proficient in use of MS Office and CRMs
What we are offering
• The opportunity to work with the industry-leading manufacturer
• Secure and progressive work environment
• Competitive salary and benefits
• Training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
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