Customer Success Manager, APAC (China Based, Mandarin & English Fluent)

Levanta levanta.io Open · verified Sep 25, 2026

Remote Asia Manager Customer Success

At a glance

Mid-level Customer Success role at Levanta. Remote.

Pay not stated

RoleCustomer Success

SeniorityManager

LocationAsia

WorkplaceRemote

PostedSep 11, 2026 · 2w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Serve Chinese-speaking sellers and agency partners in Mandarin and English, resolving questions as their main contact
Learn each customer’s objectives and success measures, then guide platform adoption, usage, and value
Connect customers with suitable Levanta marketplace affiliates to accelerate revenue activation and continued results
Review customer progress regularly, track health signals, and act early on retention or churn risks
Work with sales, product, engineering, and publisher development on expansion opportunities and customer feedback

What you bring

Fluent written and spoken English plus native or fluent written and spoken Mandarin
Customer-facing experience in customer success, account management, or a comparable role
E-commerce or affiliate marketing experience is strongly preferred
Experience using CRM and business intelligence software, with HubSpot exposure as a plus

Who this fits

This role suits a customer success professional who can advise Chinese-speaking sellers and agencies while coordinating with a US-based CS team. You must be China-based in the role title, fluent in Mandarin and English, and able to work from a permanent address in one of the listed US hub states.

From the employer

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

We are seeking a Customer Success Manager, APAC (China-based, Mandarin & English fluent) to join our team and support our growing presence in the region. Fluency in both Mandarin and English, spoken and written, is essential for serving our Chinese-speaking sellers and agency partners, as well as collaborating with our CS team based in the US. In this role, you will be the primary point of contact for these clients, helping drive satisfaction, retention, and growth through a deep understanding of their goals and how Levanta’s platform can help them succeed.

You’ll collaborate cross-functionally with sales, engineering, product, and publisher development teams to ensure an exceptional customer experience tailored to the needs of our Asia-based clientele.

Responsibilities:

Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English.
Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements.
Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

Qualifications:

Fluency in English (spoken and written) is required.
Native or fluent proficiency in Mandarin (spoken and written) is required.
Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
Background in e-commerce or affiliate marketing is strongly preferred.
Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers.
Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs.
Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development.
Experience working with CRM software and business intelligence tools. HubSpot knowledge and experience is a plus.

What Levanta Offers:

A dynamic and supportive work environment where innovation and creativity are encouraged.
Competitive salary and benefits package.
Open vacation and sick policy, take the time you need.
Opportunity for professional growth and advancement within a rapidly expanding startup.
A culture that values diversity, inclusion, and the impact of every team member on our success.
Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.