Content Designer - 12 Month FTC

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE:  Content Designer - 12 Month FTC

SALARY:  £72,702 - £80,780

LOCATION:  London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What you’ll be doing

You’ll work within a product team to shape customer and colleague journeys from the start. You’ll:

• Shape information architecture, content hierarchy, page structures, interactions and calls to action
• Make complex financial products, processes and requirements easier to understand and act on
• Decide what people need to know, when they need it and what will help them move forward
• Create and test content using research, usability testing, analytics and experimentation
• Work directly with Product Designers in Figma to design content and interactions together
• Work with Research, Product, Engineering, legal, risk and business specialists to solve customer problems
• Use AI to synthesise research, find existing content and identify complexity, inconsistency and duplication
• Use AI to generate, prototype and test different content approaches earlier
• Create reusable prompts, workflows, agents and patterns that reduce repetitive work and help teams learn earlier
• Critically review AI-generated content for accuracy, accessibility, tone, usefulness and customer understanding.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Experience in content design, UX writing or a similar user-centred role
• Excellent writing skills and the ability to learn complex subjects quickly and explain them simply
• Experience designing content for digital products and services
• Experience using evidence to make and challenge content decisions
• Experience working in multidisciplinary product teams
• Experience taking work from discovery through prototyping, testing and delivery
• Experience using research and testing to improve content
• Confidence working in Figma
• A strong understanding of accessibility and inclusive design
• The ability to understand end-to-end journeys while paying attention to individual interactions
• Confidence identifying when a content problem points to a wider experience problem.

Working with AI

• We’re particularly interested in people who:
• Experiment with generative AI in their content or design work
• Can show how AI has improved their work
• Critically review AI-generated content
• Understand the importance of accuracy, evidence, accessibility and human oversight
• Are curious about how designers and AI could work together differently.

You do not need to be an expert in every AI tool. We’re more interested in curiosity, experimentation and strong content judgement.

And any experience of these would be great

• Financial services, lending, fintech or another regulated environment
• Complex application, eligibility, decisioning or servicing journeys
• Customer and colleague experiences
• Design systems and reusable content patterns
• Conversational or AI-enabled experiences
• Reusable AI workflows or agents.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.​

​We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.​

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.​

​We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.​

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.