Account Management Associate
At a glance
Entry-level Account Management role at LATICRETE. Remote, United States of America · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Introduce and demonstrate LATICRETE products for Floor & Decor staff, contractors, and commercial audiences
- Grow product presence across assigned territories, measured through Floor & Decor’s setting-material sales metric
- Assess competitor activity, collect market intelligence, and apply tactics in response
- Prepare quarterly updates covering performance, ambassador feedback, findings, wins, and setbacks
- Train store teams, support claims inspections, and help maintain planograms and point-of-purchase materials
What you bring
- Zero to two years in client relationship management, with demonstrated customer-focus experience
- A high school diploma, plus the ability to present to large groups
- A valid driver’s license, active auto insurance, and a solid driving history
- Capacity to lift and carry fifty pounds, alongside strong organization and self-direction
- Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, Access, and Outlook
Who this fits
This junior role suits someone who enjoys customer-facing presentations, store-level education, territory work, and hands-on retail support. You’ll travel more than eighty percent of the time, sometimes with little notice, and need to work remotely from Illinois. Spanish proficiency is highly preferred, while home-center experience and a four-year degree are preferred.
From the employer
Classification:
SalaryJob Description:
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. Weve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits:
Medical
Dental
Vision
401k
Tuition reimbursement
12 paid holidays in addition to paid vacation and sick time
Flexible spending
Life Insurance, AD&D and Supplemental Insurance
Essential Job Functions & Responsibilities:
- Introduce, demonstrate and promote all current and new products to Floor & Decor store associates and end users including, but not limited to, contractor days and commercial events.
- Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone). Evaluating competitive situations, coordination of intelligence gathering and implementing appropriate tactics as required.
- Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc.
- Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote Laticrete products when communicating with contractors and other customers in the store and out in the field.
- Assist Technical Services on claim inspections and gathering of necessary information as needed.
- Assist Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level.
- Assist Floor & Decor PSA associates in maintaining necessary POP material in the stores.
- Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.
Job Specifications/Skills:
- 0-2 years of experience in a client relationship management role. Strong customer focus experience required.
- Prior experience working in a home center environment preferred.
- Ability to do presentations to large groups.
- Valid driver’s license, current automobile insurance and a good driving record.
- Physical strength to lift and carry 50 pounds.
- High level of self motivation.
- Strong organizational skills.
- Creative thinking.
- Strong written communication skills.
- Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
- Spanish language proficiency (written and verbal) highly preferred.
- Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
Minimum Educational Requirements:
High School diploma required. Four-year college degree preferred.
Travel:
80%+, some of which may be on short notice.
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