Partner Success Manager
At a glance
Manager-level Channel & Partnerships role at Landing. Birmingham · full-time · $75,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build partner relationships from onboarding onward, setting expectations and keeping the relationship active
- Grow your portfolio by securing added units, short-term rental approvals and partner placements
- Respond to partner requests and coordinate with operations teams to launch properties and resolve issues
- Arrange kickoff calls and quarterly business reviews with partners
- Help the VP streamline business processes through special projects
What you bring
- At least three years of professional experience in customer success, partner success or account management
- A record of expanding accounts by winning partner commitments beyond their initial requests
- You are based in Birmingham and bring strong organization, communication and problem-solving skills
- You are comfortable with Slack and can manage competing issues at an urgent pace
Who this fits
This manager-level role suits someone who can grow partner accounts, not only maintain them, and handle onboarding, requests and issue resolution. You must be based in Birmingham.
From the employer
About Us
Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About The Role
We're hiring a Partner Success Manager. From the day a new partner joins the Landing portfolio, you'll own the relationship, lead onboarding, and set clear expectations. This is a growth role, and the growth comes out of that relationship. Partners who trust you are the ones who give you more units, approve short-term rentals, and put Landing in front of their own renters.
What You’ll Do
- Build, maintain, and expand relationships with Autopilot Partners
- Grow your portfolio through expansions, STR approvals, and partner placements.
- Handle and address incoming requests from Partners
- Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
- Host kickoff calls with new properties
- Build and schedule QBRs with Partners
- Collaborate with AP Ops & Field Operations teams on addressing issues
- Assist VP with special projects in order to further streamline our business processes
What You Need
- Based in Birmingham
- 3+ years of professional experience
- Previous experience in customer/partner success or account management roles
- A track record of growing accounts, not just keeping them. You've gotten a partner to say yes to something they didn't ask for.
- Strong organizational skills
- Ability to multitask and problem-solve multiple issues at once
- Strong communication skills, both written and verbal
- Fearless, self-motivated and hardworking
- Ability to work in a fast-paced environment
- Self-starter comfortable working with a sense of urgency
- Tech-savvy - familiarity with Slack
Benefits & Perks
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!
- $75,000 base salary + OTE and stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Employee perks for temporary or indefinite stays when you choose to live with Landing
Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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