Service Account Manager
At a glance
Manager-level Account Management role at KONE. Brisbane_OLD · full-time · no salary stated · we estimate A$192,500–A$226,500 across Australia.
KONE has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Learn what each customer needs, then use that understanding to protect satisfaction and renewals
- Find ways to grow current accounts by offering added-value options and identifying upsell opportunities
- Build relationships with new and existing customers to support lasting account growth
- Explain the practical value and business benefits of KONE service solutions in customer proposals
- Keep strong working relationships with key colleagues across the business
What you bring
- At least three years in account management, specialist sales or business development
- You communicate well with customers and internal colleagues, and bring strong presentation and negotiation skills
- You approach the work with a focus on customer service
Who this fits
This Brisbane service-sales role suits someone who can grow customer accounts while developing new relationships. Construction or building-services experience is an advantage. Applicants must be Australian citizens or permanent residents, or New Zealand citizens.
From the employer
- Great benefits and remuneration – Base + car allowance + generous sales incentives
- Work with industry-leading products and technology
- Join a global organisation with a strong focus on training, safety and quality
At KONE, you'll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play
Our work will take you in different directions.
We are seeking a Service Account Manager to join our Service Sales Team in Brisbane, QLD. This person will nurture existing customer relationships and identifying new business opportunities to expand our customer portfolio and drive service growth.
What will you be doing?
- Build a deep understanding of customer needs to ensure customer satisfaction and retention, while identifying and maximising sales opportunities.
- Drive account growth by identifying value-added solutions and upselling opportunities within existing customer portfolios.
- Proactively develop and strengthen relationships with both new and existing customers to support long-term business growth.
- Develop compelling value propositions that clearly articulate the benefits and business impact of KONE's service solutions.
- Establish and maintain strong relationships with key internal stakeholders.
Are you the one?
- 3+ years’ experience in an account management, sales specialist or business development role.
- Construction / building services industry experience is an advantage.
- Ability to communicate effectively with internal and external stakeholders
- Excellent presentation and negotiation skills
- A customer service mindset
There’s so much more to KONE than you may realise.
- Career progression opportunities within a global organisation.
- Access to world‑class learning and development programs.
- A supportive, high‑performing team environment.
- A total rewards package designed to recognise and motivate.
Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.
This role is being sourced directly by KONE. We respectfully request no agency approaches.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
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