Service Account Manager

Gevernova gevernova.com Open · verified Sep 28, 2026

Hybrid Chennai Full-time Manager Account Management

At a glance

Mid-level Account Management role at Gevernova. Chennai · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationChennai

WorkplaceHybrid

EmploymentFull-time

PostedSep 25, 2026 · 3d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Take service requests from quotation through fulfillment, delivery, and final issue closure
Prepare quotations and coordinate commercial and contract details across engineering, operations, logistics, and finance
Track orders, share progress updates, and coordinate teams to resolve customer escalations and technical questions
Use Root Cause Analysis and Six Sigma methods to address reliability problems and improve service delivery
Keep CRM or ERP records current and report request status, open issues, and performance to the APAC Services Operations Manager

What you bring

An electrical engineering or allied engineering bachelor's degree from an accredited institution
Five to ten years in customer service, account management, technical support, or service operations
Offshore industry experience plus process knowledge in at least one listed sector, such as Marine, Oil & Gas, or Power Plant
Knowledge of power electronics, high-voltage equipment, PLC systems, quotations, and Inquiry to Order workflows
Strong written and spoken English, with the ability to manage concurrent requests and work across technical teams

Who this fits

You’ll suit a technically grounded account manager who can manage customer requests, quotations, delivery tracking, and issue resolution across India and APAC. The role is based in Chennai with a hybrid arrangement and requires travel across the India/APAC region. Relocation assistance is provided.

From the employer

Job Description Summary

As a Services Account Manager, you will manage assigned customer service requests and issues from initial quotation through to delivery and issue resolution. Your role ensures a seamless, high-quality customer experience across the full service lifecycle for the requests and accounts assigned to you. Your responsibilities include:

Job Description

Roles and Responsibilities

Managing assigned customer service requests end-to-end — from initial inquiry and quotation through order fulfillment, delivery, and issue closure.
Preparing and issuing accurate, timely quotations in response to assigned service requests, ensuring alignment with technical and commercial requirements.
Managing the Inquiry to Order (ITO) process for assigned requests, including coordinating commercial and contractual details with internal stakeholders (engineering, operations, logistics, finance).
Tracking assigned service requests and orders to ensure timely delivery, proactively communicating status updates to customers and internal stakeholders.
Coordinating with internal teams (engineering, field service, supply chain) to resolve assigned customer issues, escalations, and technical queries efficiently.
Ensuring service excellence by monitoring resolution times, quality, and customer satisfaction for assigned requests.
Communicating clearly with customers throughout the lifecycle of assigned requests, setting expectations and managing follow-ups.
Identifying recurring issues or service gaps within assigned accounts and escalating/collaborating with relevant teams (Marketing, Product Line, Engineering) to drive improvement.
Applying Six Sigma analytical tools, including Root Cause Analysis (RCA), to support resolution of reliability issues and drive continuous improvement in service delivery.
Maintaining accurate records of service requests, interactions, and resolutions within CRM/ERP systems.
Supporting strong working relationships with customers on assigned requests to promote satisfaction and repeat engagement.
Regularly reporting to the APAC Services Operations Manager on assigned request status, open issues, and service delivery performance.
Staying informed on customer needs, product/service requirements, and regional market conditions relevant to assigned accounts.
Collaborating with the Services Product Line team to relay customer feedback and support development of new/improved service offerings.
If you are a detail-oriented, technically proficient professional passionate about delivering exceptional customer service in the Power Conversion sector across India/APAC, we encourage you to apply for this opportunity with GE Power Conversion.

Qualifications/Requirements

Bachelor's Degree from an accredited college/university in Electrical Engineering or allied Engineering discipline. (Master's degree a plus.)
5–10 years of relevant experience in customer service, account management, technical support, or service operations.
Offshore industry experience and process knowledge in one or more of: Metal, Marine, Oil & Gas, Test Bench, Material Handling, or Power Plant sectors.
Knowledge of Power Electronics, High Voltage Equipment, and PLC systems.
Experience with quotation preparation and ITO (Inquiry to Order) processes.
Willingness to travel across India/APAC region as required.

Desired Characteristics

Prior experience with MV/LV drives, industrial automation systems, and large motors and generators.
Proficient in both oral and written communication in English (additional regional languages a plus).
Strong organizational and follow-through skills, with the ability to manage multiple concurrent service requests.
Customer-centric mindset with a focus on responsiveness and issue resolution.
Ability to work cross-functionally with engineering, field service, and supply chain teams.
Proactive problem-solver, comfortable working in high-pressure, matrix-based environments.
Experience with CRM/ERP systems for tracking service requests and orders.
Demonstrated technical proficiency coupled with strong customer service orientation

Additional Information

Relocation Assistance Provided: Yes