Sales Engineer, Modernization
At a glance
Mid-level Solutions & Sales Engineering role at KONE. Singapore · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with prospective customers and find modernization opportunities beyond the existing customer base
- Sell modernization, full replacement, people-flow and digital solutions, matching proposals to customer needs
- Manage leads, quotes, pricing, negotiations and contracts while working toward sales and pricing targets
- Keep customer records, sales opportunities and CRM reports accurate, and gather market and competitor information
- Resolve customer complaints with colleagues and support finance with payment collection
What you bring
- You have sales or customer service experience and know solution-based selling
- You understand the sales process and can explain customer value while pricing solutions to protect margins
- You are comfortable with digital solutions and accustomed to working with sales tools
Who this fits
This mid-level role suits someone who can develop new customer relationships and manage an individual sales plan. The position is based in Singapore.
From the employer
KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
The Sales Engineer Modernization works with new KONE customers, proactively targeting modernization opportunities outside the current customer base. He/she sells all modernizations, full replacements, Advanced People Flow Solutions and other digital solutions.
What will you be doing?
Customer relationship management
- Proactively develops and creates customer relationships in his/her area of responsibility
- Is accountable for developing KONE position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solves complaints with the rest of KONE team
- Documents the customer and contact information, maintains customer data
Sell
- Proactively generates opportunities from outside current customer base
- Handles RFQs
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Is accountable for finding customer needs and that KONE’s solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits (sales funnel management)
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Drives execution of her/his individual sales plan
Are you the one?
- Sales and/ or customer service experience.
- Experience from/ familiar with solution selling methodology
- Experience from/ familiar with (selling) complex technology solutions
- Masters the sales process
- Numbers and facts drive actions
- Is able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs and is able to use value based pricing to guarantee healthy margins
- Comfortable and excited about the opportunities that digital solutions bring.
- Accustomed to use different sales tools
What’s On Offer
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.
Read more on https://kone.com/global/en/careers.html
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