Customer Success Manager (NYC)

Kombo kombo.dev Open · verified Sep 14, 2026

On-site New York Full-time Manager Customer Success

Mid-level Customer Success role at Kombo. New York · full-time · $180,000–$220,000 base.

On-target earningsStated by Kombo

$180,000 – $220,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll manage sixty to eighty customers representing more than three million dollars in revenue
You'll guide accounts through kickoff, early value, expansion, and renewal
You'll lead strategic implementations, shaping rollout plans and technical setups
You'll create pipeline, qualify opportunities, and partner with Sales on enterprise growth
You'll coordinate internal teams and build playbooks, automations, content, and AI workflows

What you bring

You have at least three years in Customer Success, Account Management, or Solutions and have managed fifty to two hundred accounts
You've owned revenue goals and handled ROI, pricing, and renewal discussions with executives
You can read product documentation, map workflows, and troubleshoot integrations at a high level
You use value and risk segments, customer signals, and repeatable plays to manage work
You've worked in fast-growing SaaS and can operate with speed and independence

Who this fits

You'll thrive if you can support technical and business customers, collaborate with engineers, and create processes where they do not yet exist. You must work onsite from Kombo's New York City office. This is not suited to someone seeking remote work, avoiding commercial discussions, or uninterested in technical integration projects.

From the employer

Location: New York City Office (Onsite)

Compensation: $180K-$220K OTE

TL;DR

Hi, I'm Konsti, and I lead CS at Kombo. We're hiring a CSM to own a $3M+ book, drive growth with technical and business customers, and shape how modern customer success runs as we scale. If that's you, let's talk.

About Kombo

Kombo is on a mission to power the world's people data, from hire to retire. We're the unified API for HR, payroll, and recruiting systems: our customers connect once and get access to 250+ integrations, instead of spending months building them one by one.

Indeed, Pleo, and Juicebox run their integrations on Kombo, alongside 400+ other teams, syncing data for 250+ million people worldwide.

We're past $12M ARR, backed by $30M+ from YC, Volition Capital, and Acadian Ventures. 60+ people across Berlin and NYC. Take a peek at the team and how we work.

About the role

Customer success at Kombo drives revenue. You'll own the full customer relationship, from onboarding and first value through expansion and renewal, and help customers scale their integrations fast.

Kombo is on track to double revenue in 2026, and we're turning customer success into a true revenue engine. That's where you come in.

This role sits at the intersection of three things:

Commercial ownership: grow accounts past six figures to power our upmarket motion
Technical depth: scope new use cases with customers as we launch more products (LMS, payroll)
Portfolio leverage: run a fast-growing book of business efficiently through segmentation, signals, and AI

What you'll do

Run a book of 60-80 customers worth $3M+ in revenue
Own the full relationship after the signature: onboarding, first value, and growing customers from there.
Lead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.
Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.
Coordinate Product, Support, and Sales around your customers so they get results.
Feed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.
Help improve the CS function. Build playbooks, automations, customer content and AI workflows.

What we are looking for

3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts. HR tech or devtools background is a plus.
Owned a revenue target and led ROI, pricing, and renewal conversations with executives.
You will work with engineers. Your first instinct is to find answers in product docs. You can map customer workflows and debug at a high level.
A habit of segmenting by value and risk, acting on signals, and building repeatable plays.
Worked at high-growth SaaS, where you learned to move with speed and agency

This role is likely not a fit if you…

Want a remote role or cannot commit to being in the office.
Need structured processes and aren't comfortable building from scratch.
Are uncomfortable with commercial conversations: renewals, expansions, negotiation.
Don't enjoy technical projects: reading docs, debugging, figuring out how integrations work.