Account Manager(UK)
Kody Open · verified Oct 25, 2026 At a glance
Manager-level Account Management role at Kody. London · no salary stated · we estimate £56,250–£95,000.
Kody has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Set clear goals for the account management team and align its work around shared KPIs
- Handle complex client problems, bringing in internal teams to find timely solutions
- Learn client priorities, connect them with suitable products, and find chances to grow accounts
- Share client feedback with Product and Technology, then use performance and satisfaction data to spot improvements
- Help clients through onboarding and training, while tightening team workflows and operational efficiency
What you bring
- You have worked in fintech, SaaS or payment services
- Your background includes customer success, account management or customer operations
- You communicate well with clients and can build rapport while resolving problems
- You can juggle priorities in a fast-moving setting and use Google Workspace, Microsoft Office and CRM software
Who this fits
This on-site London role suits someone with client account or customer operations experience who can handle escalations, onboarding and team process improvements. You need flexibility to work across time zones for a global team.
From the employer
Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.
We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.
Responsibilities:
- Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
- Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
- Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.
- Previous experience of engaging with hospitality sectors is a bonus.
Requirements
- Professional experience in a fintech, SaaS, or payment services company.
- Proven experience in Customer Success, Account Management, or Customer Operations.
- Strong interpersonal and communication skills, with the ability to build rapport with clients.
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
- Experience in a fast-paced environment, with the ability to manage multiple priorities.
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
- Flexible across time zones to support a global team.
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
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