Internal Sales Manager
At a glance
Mid-level Sales Leadership role at Kodland. Remote, Italy · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage current customers through their learning journey to support engagement and continued renewals
- Contact customers by phone, WhatsApp, email, and CRM to renew learning packages
- Learn each customer's goals, then suggest suitable learning options and prepare tailored proposals
- Negotiate and close renewals, upsells, and reactivations while handling objections
- Keep CRM information current and coordinate with Customer Success, Teaching Operations, and Finance
What you bring
- Native or fluent Italian in both speaking and writing is required
- You can communicate internally in English at B2 level or above
- You have at least six months in consultative sales, retention, account management, or a comparable role
- You can use HubSpot, Salesforce, or a similar CRM and apply closing techniques
Who this fits
This role suits a customer-focused sales manager who is comfortable with outbound contact, renewals, upsells, and reactivations. You will work remotely as a contractor for a full-time schedule of 45 hours weekly, within Italy-time hours and with flexibility for busy afternoon and evening periods. You need your own laptop, dependable internet, and a quiet workspace.
From the employer
We are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world.
✨ What you'll be doing:
✅ Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
✅ Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
✅ Build strong relationships with customers, understand their goals, and recommend the right learning solutions
✅ Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
✅ Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams
What we need from you:
✅ Native or fluent Italian (spoken and written) — mandatory
✅ English B2+ for internal communication
✅ From 6 months of experience in EdTech, SaaS, Customer Success, Account Management, B2C Sales, Telemarketing, Retention, or similar consultative sales roles
✅ Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques
Will be a plus:
✅ Experience working remotely in an international environment
✅ Comfortable working in a fast-paced, KPI-driven environment
Schedule: Full-time, 45 hours/week (9h/day), between 09:00–20:00 Italy time, with flexibility for peak afternoon/evening hours
Why Kodland:
Fixed monthly payment of €900 + performance-based commission (up to 6% on revenue tiers)
Typical total monthly compensation: €950–1,400 — top performers earn more
Remote-first, international team culture
Growth opportunities: training and support from day one
Be part of a mission that's changing how children learn
Join Kodland and help shape the future of education! 🌍
Note: this is a remote working position, so you will need your own laptop, a stable internet connection and a quiet place to work. After the interview, you will be asked to complete a test. If your application is considered suitable, you will receive an email from us in the coming days inviting you to an interview. We therefore encourage you to check your inbox, including your spam folder.
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