Technical Account Manager - Singapore

Kcura Open · verified Oct 18, 2026

Remote Singapore Full-time Manager Account Management

At a glance

Manager-level Account Management role at Kcura. Remote, Singapore · full-time.

Pay not stated Technical Account Manager salary

RoleAccount Management

SeniorityManager

LocationSingapore

WorkplaceRemote

EmploymentFull-time

PostedOct 14, 2026 · 4d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Learn each customer's project and act early to limit service disruption
Take charge of resolving serious customer incidents and offer technical guidance on using the platform
Work with Product, Engineering and Operations to diagnose problems and reach solutions
Run internal service reviews covering performance, service quality and ongoing improvements
Track service quality, anticipate capacity needs and follow KCS practices; join on-call or flexible support schedules as needed

What you bring

At least five years in a technical role providing direct customer support
A track record of handling technical customer relationships and solving complex problems
Relativity Certified Administrator certification is required

Who this fits

This role suits a mid-level technical professional who works directly with customers and can collaborate across teams. You’ll need to be available for on-call rotations or flexible support schedules and able to travel.

From the employer

Posting Type

Remote

Job Overview

About Relativity

Legal technology is having its moment, and Relativity is at the centre of it.

We are a leading legal data intelligence company. Our extensible, AI cloud platform, RelativityOne, is trusted by the world’s largest law firms, corporations, and government agencies to turn complex data into actionable insights for litigation, investigations, regulatory inquiries, arbitration, and other high-stakes legal matters.

In Asia, the momentum speaks for itself: RelativityOne adoption jumped 46% year-over-year, a sign that organisations have moved beyond experimentation and are now applying AI in production environments to modernise how legal work gets done at scale.

To meet this moment, we’re expanding our Singapore team and on-the-ground presence. This is an opportunity to be part of an exciting growth story. We are looking for mid-level professionals across sales, technical solutions, customer success, and marketing to support our continued expansion. You’ll have the backing of an established industry leader and the opportunity to help grow our customer base across Asia.

If you’re ready to help write the next chapter of legal AI in Asia, we’d love to hear from you.

Job Description and Requirements

Key Responsibilities

Develop a strong understanding of customer projects and proactively minimize service impact

Guide resolution of critical customer incidents

Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices

Maintain accountability for service quality and anticipate future demand for capacity planning

Lead internal service review meetings focused on performance, quality, and continuous improvement

Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues

Provide best practices and technical guidance to customers on effective platform usage

Participate in on-call rotations or flexible support schedules as needed

Minimum Qualifications

5+ years of experience in a technical role supporting customers directly

Proven ability to manage technical relationships and resolve complex issues

Strong problem-solving and cross-functional collaboration skills

Preferred Qualifications

5+ years of hands-on technical experience working with Relativity in a customer-facing role

Strong written and verbal communication skills

Experience working in SaaS, IaaS, or hybrid environments
RCA (Relativity Certified Administrator) certification required

Additional Information

Travel requirement: Ability to travel

Suggested Skills:

Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)