Strategic Account Manager
kaseya Open At a glance
Manager-level Account Management role at kaseya. Norwalk · no salary stated · we estimate $88,852–$150,000 across the United States.
kaseya has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with a portfolio of complex, high-value accounts and map out plans for engaging each customer
- Find ways to grow existing accounts through additional sales that support customer goals
- Guide renewals, address account risks, and keep customers satisfied to support retention
- Run executive business reviews using performance results, product roadmaps, and plans to reduce risk
- Coordinate onboarding, adoption, and issue resolution with sales engineering, product, support, and customer success teams
What you bring
- At least five years in account management, customer success, or consultative selling
- A record of growing and retaining multimillion-dollar account portfolios
- Commercial judgment, negotiation ability, and confidence presenting to senior executives and IT decision-makers
- Experience creating and carrying out strategic account plans
Who this fits
This role suits someone who can advise senior customers while driving account growth, renewals, and retention. You’ll work across sales, product, support, and customer success to represent customer needs and resolve issues.
From the employer
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Position Summary
Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.
You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions.
Key Responsibilities
- Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans.
- Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions.
- Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts.
- Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.
- Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
- Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.
- Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy.
Required Qualifications
- 5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
- Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
- Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
- Excellent written and verbal communication skills, including presentation and storytelling abilities.
- Experience in building and executing strategic account plans.
Preferred Qualifications
- Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
- Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
- Bachelor’s degree in Business, Technology, or related field. MBA is a plus.
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Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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