Implementation Specialist – Project Management
At a glance
Mid-level Solutions & Sales Engineering role at Jonas (JonasSoftwareCanada). Canada - Markham - Ontario · full-time · CA$80,000–CA$90,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide client software rollouts from kickoff to launch, keeping delivery on time and aligned with client needs
- Map civil construction workflows, then help clients adapt processes and identify practical changes
- Set project plans, track milestones and risks, and keep clients and internal teams coordinated on issues
- Define customization needs, secure client approval, and teach users how the system works
- Keep implementation records current, including decisions, status updates, requirements, and training materials
What you bring
- Three to five years in project management, implementation, or operations tied to civil construction
- A solid grasp of construction processes such as equipment use, production tracking, scheduling, and job costing
- You can balance deadlines and competing work while coordinating multiple stakeholders
Who this fits
This role suits someone comfortable leading client-facing implementation work and explaining software to both technical and non-technical users. Travel to client sites is required as needed.
From the employer
Job Description:
Compensation & Role Details:
Expected Salary Range: The expected base salary range for this role is between $80,000 – $90,000 CAD, depending on experience and qualifications
Role Type: New Role
AI Disclosure: AI may be used during the hiring process.
Job Responsibilities
Reporting to the Senior Implementation Manager, Project Management, the Implementation Specialist – Project Management will:
- Lead client software implementations from kickoff through go-live, ensuring projects remain on schedule and meet client requirements.
- Build strong client relationships through a patient, customer-focused, and consultative approach.
- Review and document civil construction workflows, including project management, equipment management, production tracking, job costing, and field operations.
- Help clients align their processes with the software and recommend practical improvements where appropriate.
- Develop and manage project plans, milestones, action items, risks, and client communications.
- Coordinate with client stakeholders and internal teams to resolve issues and deliver agreed-upon outcomes.
- Prepare customization requirements and obtain client acceptance.
- Deliver training and explain system functionality to technical and non-technical users.
- Maintain clear implementation documentation, including requirements, decisions, project status, and training materials.
- Travel to client locations as required.
Job Qualifications
- Three to five years of experience in project management, implementation, or operations within civil construction.
- Strong understanding of civil construction workflows, including equipment management, production units, project controls, scheduling, and job costing.
- Experience managing equipment utilization, maintenance, production reporting, and operational performance is preferred.
- Demonstrated ability to manage project timelines, competing priorities, and multiple stakeholders.
- Strong organizational, problem-solving, communication, and presentation skills.
- Experience training clients or end users is an asset.
- Construction-management or construction-accounting software experience is an asset.
- Ability to remain professional, patient, and composed in a client-facing environment.
- Willingness to travel as required.
Business Unit:
PremierScheduled Weekly Hours:
37.5Number of Openings Available:
1Worker Type:
RegularMore About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
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