Project and Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Jonas. Remote, United States · full-time · no salary stated · we estimate $101,113–$169,575 across the United States.
Jonas has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Set up assigned implementations, including on-site installation, hardware preparation, and customer training
- Coordinate with project managers to map deliverables and complete them against each project's requirements
- Keep customers and internal teams informed when incidents are escalated, and respond to escalations from other departments
- Look for updated ways to deliver implementation services and product strategies
What you bring
- At least two years in professional services, with a grasp of implementation and training fundamentals
- Hands-on implementation experience centered on customer service, plus the ability to explain technical topics to nontechnical audiences
- A current driver's license is required
- Strong communication, listening, problem-solving, and multitasking skills, including when issues arise under pressure
Who this fits
This role suits someone who can guide customers through implementations and training while working with project managers and internal teams. Remote work is available, with travel and on-site work required for up to half the time.
From the employer
Job Description:
Common CENTS™ Solutions, Inc.
Project Implementation Specialist
THE COMPANY:
Common CENTS™ Solutions is a leading provider of Enterprise Hospitality Solutions to the Healthcare, Senior Living, and Business Dining industries. The corporate office is located in Ridgeland, MS, with a satellite office in Marietta, GA.
Common CENTS software systems are designed to provide convenience, increased efficiency, and savings in the foodservice and meal plan operations for healthcare, senior living, and business dining environments. We provide POS systems, cashless campus solutions, meal plan management, patient dining software and more.
POSITION:
Reporting to the Director of Professional Services, the Project and Implementation Specialist is responsible for system implementations, on-site installations, hardware staging, and training. This position works closely with Project Managers on mapping-out and completing project deliverables in accordance with each project’s requirements. This position offers the opportunity to work remotely, with up to 50% on-site travel required.
JOB RESPONSIBILITIES:
- Implement projects as assigned by the Director of Professional Services
- Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers.
- Maintain communication with customers and internal departments on incidents that are escalated.
- Address escalations from other departments.
- Perform other duties as assigned.
JOB QUALIFICATIONS:
- 2+ years’ experience in a professional services role with an understanding of the fundamentals of training and implementation processes.
- Implementation experience with a strong focus on customer service.
- Ability to communicate technical or complex topics to non-technical audiences.
- Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose.
- The desire to learn new things and evolve in competencies in different areas.
- Proven track record for the ability to advance problem solving and multi-task.
- Strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances.
- Excellent written and oral communication skills along with active listening skills.
- Patience, flexibility, and the ability to effectively problem solve, at times under pressure.
- Illustrates a strong sense of integrity and trust.
- Experience with Healthcare, Senior Living, or Food Service is a plus.
- A valid Driver’s License is required for this position.
- This position requires travel up to 50% of the time.
Competencies:
- Decision Quality
- Customer Focus
- Drive for Results
- Problem Solving
- Listening
- Functional/Technical Skills
Business Unit:
CommonCENTS SolutionsScheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularMore About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
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