Installation Services Sales Specialist
At a glance
Mid-level Account Executive role at J.D. Irving. Stellarton · full-time · no salary stated · we estimate CA$75,000–CA$159,250 across Canada.
J.D. Irving has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide kitchen customers from needs discovery to product recommendations, quotes and installation agreements
- Coordinate with project staff so customers and installation professionals stay aligned
- Build repeat business through customer relationships, sales follow-up and prompt complaint resolution
- Keep sales records current in the company CRM and work toward sales targets
What you bring
- A solid background in sales and customer service
- A valid driver’s licence and the ability to visit customer sites
- Working knowledge of Microsoft Office and readiness to pick up other software
Who this fits
This suits someone who enjoys customer-facing kitchen sales and can manage several projects, deadlines and sales goals with limited supervision. You’ll travel to customer sites, so a valid driver’s licence is required.
From the employer
The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to installation.
As a key point of contact for kitchen projects, you will combine sales expertise with product and installation knowledge to help customers confidently bring their kitchen plans to life. You’ll play an important role in delivering a positive in‑store customer experience while supporting sales growth through consultation, quoting, and follow‑up. A competitive base salary and commission structure reward engagement, initiative, and results.
- Drive sales to meet targets through engagement of customers, suggestive selling, and sharing product knowledge.
- Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
- Provide the customer with an exceptional experience.
- Prepare estimates and negotiate installation service agreements.
- Work with project coordinators to align projects between installation service professionals and customers.
- Build new business relationships with customers that will result in repeat business.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Document all sales activities in company CRM (Customer Relationship Management) system and keep current.
- Take initiative and confidently direct customer interactions.
- Stay updated about latest products trends and market conditions.
- Demonstrate high standards of safety and customer service.
- A strong foundation in Sales and customer service.
- Problem solver who can work with minimal supervision.
- Excellent communication and team player.
- Organized, can manage multiple projects, meet deadlines and sales objectives.
- Microsoft Office skills and willingness to learn new software programs.
- Able to travel to customer sites, a valid driver’s license is required.
- Knowledge and passion for kitchens, kitchen trends and kitchen products.
- A knowledge of building materials, and the construction process would be considered an asset.
- Strong verbal and written communication (bilingual would be considered an asset).
What we Offer
- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical, Dental, Vision, RRSP Matching, and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization
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