Key Account Manager
At a glance
Manager-level Account Management role at Jd. GBR-England-West Midlands-Coventry · full-time · no salary stated · we estimate £42,648–£83,000 across the United Kingdom.
Jd has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build durable ties with account decision-makers and handle their operational or commercial needs as the main contact
- Plan account activity to retain clients and increase the value of each relationship
- Find and close add-on sales, working toward quarterly and annual revenue goals
- Bring business development, operations, product and support teams together for onboarding and reliable service
- Use performance data in client reviews to tackle issues and agree on future work
What you bring
- You have experience managing key client relationships and serving as their primary contact
- You can develop account plans that support retention, renewals and revenue growth
Who this fits
This role suits someone who can balance client relationships, retention, expansion sales and coordination across internal teams. The position is listed in the United Kingdom.
From the employer
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
1. Account Relationship Management
1) Establish, build, and maintain strong, long-term relationships with key stakeholders and decision-makers within assigned accounts.
2) Serve as the dedicated point of contact and a trusted partner for clients, ensuring their operational and business needs are promptly addressed.
2. Retention & Revenue Optimization
1) Formulate and execute tailored account plans to maximize client retention and overall account value.
2) Proactively identify and close opportunities for upselling and cross-selling to achieve and exceed quarterly/annual revenue targets.
3) Lead and manage the contract renewal process, minimizing churn rates across the assigned client portfolio.
3. Cross-Functional Collaboration
1) Collaborate closely with BDM, Operations, Product, and Support teams to guarantee smooth client onboarding and high-quality service delivery.
2) Act as an internal advocate for clients, channeling their feedback into actionable improvements for products or services.
4. Performance & Business Reviews
1) Conduct regular business reviews (QBRs/MBRs) with clients to present data-driven performance reports, address challenges, and discuss future cooperation plans.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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