Key Account Manager
At a glance
Manager-level Account Management role at Jd. DEU-North Rhine-Westphalia-Düsseldorf · full-time · no salary stated · we estimate €71,250–€104,813 across Germany.
Jd has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Grow European customer accounts by uncovering needs across logistics operations and expanding services into integrated solutions
- Guide customers from opportunity assessment through solution design, pricing, negotiation, contract signing and implementation
- Lead major RFQ, RFP and tender projects with internal teams, then check delivery against commercial commitments
- Own revenue, gross profit, collections and pipeline across your accounts, and build annual customer growth plans
- Review account results and customer satisfaction, then coordinate teams to resolve service issues and identify growth opportunities
What you bring
- You have experience developing key customer relationships across procurement, supply chain, logistics or operations
- You can manage commercial negotiations and customer projects from early discussions through implementation
Who this fits
This role suits someone who can manage strategic customer relationships and coordinate solution, operations, finance and legal teams across European markets. You’ll lead projects spanning multiple countries and business lines, with responsibility for account performance and customer growth.
From the employer
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
1. Key Account Development & Business Growth
Develop, manage and grow key accounts across Europe.
Develop a deep understanding of customers’ supply chains, logistics operations and business models to identify opportunities across warehousing, transportation, fulfillment, distribution and integrated supply chain solutions.
Build and maintain long-term relationships with customers across Procurement, Supply Chain, Logistics, Operations and senior management.
Expand key accounts from individual logistics services to integrated end-to-end logistics solutions.
2. End-to-End Customer Lifecycle Management
Manage the full customer lifecycle, from opportunity development, needs analysis, solution design, pricing and commercial negotiation through contract signing and project implementation.
Conduct regular Business Reviews to assess business performance, customer satisfaction and potential growth opportunities.
Proactively identify customer needs, operational risks and service issues, and coordinate internal resources to drive effective solutions.
Continuously increase customer revenue, gross profit and depth of partnership.
3. Logistics Solutions & Project Management
Work closely with Solution, Operations, Finance, Legal and other cross-functional teams to develop integrated logistics solutions based on customer requirements.
Lead and coordinate major RFQ / RFP / Tender projects.
Solutions may include:
European warehousing and warehousing & distribution
B2B / B2C fulfillment
E-commerce logistics
International ocean and air freight
European line-haul and last-mile delivery
Reverse logistics / Returns
Bulky and oversized logistics
Warehouse automation
China–Europe cross-border supply chain solutions
Follow through on project implementation to ensure that commercial commitments are fully aligned with operational delivery.
4. Sales Performance & Account Management
Take ownership of Revenue, Gross Profit, collections and business growth across assigned accounts.
Build and manage customer Pipeline, Forecast and Sales Funnel.
Regularly report on account performance, key projects, business opportunities and potential risks.
Develop annual Account Plans and strategic growth plans for key customers.
5. Cross-Functional Collaboration
Collaborate with sales, operations, warehousing, transportation, product, finance and legal teams across European markets.
Drive the implementation of key account projects across multiple countries and business lines.
Coordinate cross-functional resources to resolve customer issues related to operations, cost, service quality and contractual execution.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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