After Sales Engineer
Qingyuan-Guangdong-China Full-time Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Jci. Qingyuan-Guangdong-China · full-time.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationQingyuan-Guangdong-China
EmploymentFull-time
PostedSep 14, 2026 · 2w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Resolve customer complaints and turn product or service feedback into practical fixes
- Support installation, commissioning, and maintenance for new products serving emerging markets and key customers
- Check warranty parts, repair orders, feedback, and cost settlements to keep issue resolution moving
- Lead service-team meetings and major projects, including project staffing and unexpected issue handling
- Analyze after-sales data, track metrics, and support supplier quality improvements with quality and procurement teams
What you bring
- More than three years in after-sales service or customer quality, with solid knowledge of manufacturing processes and workflows
- A bachelor's degree or above in refrigeration engineering or a related discipline
- Hands-on ability with problem-solving methods such as 8D and KT
- Fluent English across listening, speaking, reading, and writing
Who this fits
You’ll suit a mid-level after-sales engineering role combining customer issue resolution, field product support, project delivery, and quality work. The position is based in Qingyuan, Guangdong, China, and requires fluent English in all four language skills.
From the employer
- Handle customer complaints and provide effective solutions for feedback issues.
- Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service.
- Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction.
- Review warranty parts to ensure the timely supply of necessary components for resolving client issues.
- Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication.
- Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results.
- Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims.
- Conduct after-sales data analysis, complete metric statistics, and prepare reports.
B. QUALIFICATIONS
- Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows.
- Bachelor's degree or higher in refrigeration engineering or a related field.
- Proficient in problem-solving tools such as 8D and KT.
- Fluent in listening, speaking, reading, and writing in English.
Not this one either?
Claude or ChatGPT reads the other 90,910 for you.
Get better matches →
