After Sales Engineer
Qingyuan-Guangdong-China Full-time Mid-level Solutions & Sales Engineering
At a glance
Mid-level Solutions & Sales Engineering role at Jci (TUPU). Qingyuan-Guangdong-China · full-time.
Pay not stated
RoleSolutions & Sales Engineering
SeniorityMid-level
LocationQingyuan-Guangdong-China
EmploymentFull-time
PostedSep 14, 2026 · 11d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Resolve customer complaints, investigate feedback, and turn recurring needs into quality and service improvements
- Support installation, commissioning, and maintenance for new products serving emerging markets and key customers
- Check warranty parts and repair orders, then provide issue feedback and close cost settlements
- Lead service-team meetings and major projects, coordinating responses to unexpected delivery problems
- Analyze after-sales data, prepare metric reports, and help quality and procurement teams improve suppliers
What you bring
- More than three years in after-sales service or customer quality, with knowledge of manufacturing processes and workflows
- A bachelor's degree or above in refrigeration engineering or a related discipline
- Working knowledge of problem-solving methods including 8D and KT
- Fluent English across listening, speaking, reading, and writing
Who this fits
This role suits a mid-level after-sales or customer-quality professional who can combine field support, issue resolution, project coordination, and data reporting. You will work from Qingyuan, Guangdong, China, and need fluent English for all four communication skills.
From the employer
- Handle customer complaints and provide effective solutions for feedback issues.
- Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service.
- Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction.
- Review warranty parts to ensure the timely supply of necessary components for resolving client issues.
- Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication.
- Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results.
- Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims.
- Conduct after-sales data analysis, complete metric statistics, and prepare reports.
B. QUALIFICATIONS
- Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows.
- Bachelor's degree or higher in refrigeration engineering or a related field.
- Proficient in problem-solving tools such as 8D and KT.
- Fluent in listening, speaking, reading, and writing in English.
Not this one either?
Claude or ChatGPT reads the other 92,661 for you.
Get better matches →
