After Sales Engineer – Ambulance & Medical Fleet Solutions
At a glance
Mid-level Solutions & Sales Engineering role at NAFFCO. Dubai.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Find government ambulance authorities, clinic fleets and hospital networks for maintenance and repair services
- Provide aftersales guidance on ambulance conversions, medical devices, electrical systems, oxygen, HVAC and interiors
- Diagnose customer faults, recommend fixes and coordinate warranty, service and retrofit work
- Coordinate workshops, subcontractors and field engineers to deliver compliant repairs and modifications
- Track critical parts, service records, technical reports and performance data in CRM, ERP and service systems
What you bring
- Three to seven years in aftersales, service engineering or field support for ambulances, emergency vehicles or medical equipment
- Hands-on understanding of vehicle electrics, ambulance conversions, medical-device integration and applicable fit-out standards
- Experience investigating mechanical, electrical and medical-system failures through corrective action
- Working ability with service tools, CRM or ERP platforms, Excel and Word for reports and records
- A mechanical, automotive, electrical or related engineering degree, or equivalent practical experience
Who this fits
You’ll suit a customer-facing technical role supporting ambulance providers and fleet operators through service, warranty and retrofit work. The position is based in Dubai and involves coordination with service, engineering, operations, sales, workshops, subcontractors and field engineers. Familiarity with oxygen and gas systems, HVAC, battery management and auxiliary power can strengthen your fit.
From the employer
We are seeking an experienced After Sales Engineer to join our Ambulance & Medical Fleet Solutions team. The role combines technical knowledge of ambulance fit-outs, medical equipment integration and vehicle systems with customer-facing service delivery, maintenance support and aftermarket project management. You will work closely with service, engineering, operations and sales teams to ensure vehicles and medical equipment remain safe, compliant and fully operational throughout their lifecycle, delivering outstanding customer service to Government & private ambulance providers and fleet operators.
Key Responsibilities
Identify prospective clients, including government ambulance authorities, private clinic fleets, and hospital networks to pitch maintenance and repair services.
Provide technical aftersales support for ambulance and medical fleet solutions, including vehicle conversions, onboard medical equipment, electrical systems, oxygen and gas systems, vehicle HVAC and bespoke interior fittings.
Act as the primary technical point of contact for customers during warranty, service and retrofit programmes; diagnose faults, provide troubleshooting guidance and agree remedial actions with customers and internal teams.
Manage and coordinate repair, maintenance and retrofit activities with workshops, approved sub‑contractors and field engineers to ensure timely and compliant delivery.
Prepare and review technical service reports, handover documentation, service bulletins and modification records to maintain a clear audit trail and support regulatory compliance.
Oversee spare parts management for critical ambulance components and medical devices; raise and track parts orders, validate part numbers and maintain stock availability for rapid response.
Support continuous improvement of aftersales processes including fault logging, root cause analysis, preventative maintenance schedules and reliability improvement initiatives.
Work with commercial and project teams to support service contract renewals, warranties, extended support offers and technical clarifications during tender stages.
Maintain accurate records within the company’s CRM/ERP and service management systems; produce service performance metrics and contribute to management reports.
Required Skills & Experience
Proven experience (typically 3–7 years) in aftersales, service engineering or field support within the ambulance, emergency vehicle or medical equipment sectors.
Strong technical knowledge of vehicle electrical systems, vehicle conversions, medical device integration and relevant standards for ambulance fit-outs.
Experience diagnosing faults, performing root cause analysis and managing corrective actions across mechanical, electrical and medical systems.
Familiarity with gas and oxygen systems used in ambulances, HVAC, battery management and auxiliary power systems preferred.
Competent with service management tools, CRM/ERP systems and Microsoft Office applications (Excel, Word) to produce technical documentation and reports.
Qualifications
Bachelor’s degree in Mechanical, Automotive, Electrical or a related engineering discipline preferred; or equivalent practical experience.
Relevant trade qualifications or manufacturer certifications for vehicle systems and medical equipment are desirable.
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