Sr ServiceNow Developer ITSM & CSM and Custom Development
Jade Global Open · verified Sep 24, 2026 At a glance
Senior Customer Success role at Jade Global. 4 Locations · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Design and build ServiceNow solutions across ITSM and CSM to improve operational efficiency and user experience
- Gather requirements with client stakeholders and shape application work through sprint planning and joint design sessions
- Create implementation plans covering milestones, budget, scope, and high-level architecture for module rollouts
- Guide configuration reviews, system validation, transition preparation, and production deployment readiness
- Work closely with functional and technical consultants, clients, and project teams throughout delivery
What you bring
- At least five years developing ServiceNow, including six or more years delivering implementations and optimizations
- Deep delivery experience with ServiceNow ITSM core, plus several years working with ITSM and CSM Pro
- CSA and CAD credentials are required, along with CIS-ITSM or CIS-CSM certification
- Strong JavaScript skills and hands-on use of ServiceNow forms, scripts, workflows, business rules, and integrations
- Experience connecting ServiceNow to external tools through SOAP or REST APIs in agile delivery teams
Who this fits
This role suits a senior ServiceNow developer who can deliver complete ITSM and CSM solutions while working directly with clients and project teams. You should be comfortable with implementation planning, stakeholder presentations, agile development, and ITIL-based solution design. Knowledge of HR processes is preferred, and the required certifications are CSA, CAD, and CIS-ITSM or CIS-CSM.
From the employer
You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience.
Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM and CSM Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture
Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions
Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the Application build into production
Forging strong relationships with both the clients and project teams that will contribute to your growth and development
Basic Qualifications:
- 6+ years of experience in ServiceNow implementations and optimizations
- 5+ years of experience in the delivery and implementation of ServiceNow ITSM core module
- 3+ years of experience in ITSM and CSM Pro.
- Experience in Now Assist and Virtual Agent configurations.
- Experience developing implementation plans in ServiceNow
- Knowledge of HR functions, processes, and best practices will be preferred
Preferred Qualifications:
Experience in Project Management
Experience with a full ITSM, and CSM suite implementation
Job Requirements
- Minimum 5+ years of ServiceNow development experience.
- CSA/CAD certifications (Compulsory).
- CIS-ITSM /CIS-CSM certification (Compulsory).
- Strong knowledge of JavaScript.
- Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.
- Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.
- Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.
- Experience in agile development environments.
- Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements.
- Excellent communication and presentation skills
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