Sales Operations Support
At a glance
Mid-level Revenue & Sales Operations role at iT1. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Prepare customer quotes, enter orders, and oversee order progress in internal systems
- Give customers and Account Managers shipment updates while handling shipping-label requests
- Help Accounting with accounts payable and receivable work, including customer and manufacturer returns
- Change orders, create requested internal and external reports, and enter operational data
- Resolve customer requests and issues while maintaining service through varied daily tasks
What you bring
- Strong written and spoken communication, organization, and time-management skills
- Comfort working accurately and quickly both independently and with a team
- Proficiency with Microsoft Office and Excel, plus the ability to pick up new software and systems
- Financial knowledge or experience, with the consistency and work ethic expected for this role
Who this fits
You'll suit a detail-focused sales operations role that combines customer service, order administration, shipping coordination, data entry, and financial support. The work requires sitting at a computer and keyboarding for eight hours per day, along with regular communication by phone and in person. Phoenix-area employees work onsite at the Tempe headquarters, while candidates outside a reasonable commute may work remotely.
From the employer
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated individual to join our growing team as a Sales Operations Specialist! iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!
As Sales Operations Support at iT1, you will provide support covering a wide scope of responsibilities, including quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks. Experience working at a Value Added Reseller is a plus!
Requirements
- Excellent communication skills, both written and verbal
- Possess high-level organization and time-management skills
- The ability to work quickly and accurately in both independent and team situations
- Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software
- The aptitude for learning new systems quickly
- Financial skills and background
- The ability to juggle a variety of tasks at the same time.
- Demonstrated consistency in values, principles, and work ethic
Responsibilities include
- Provide overall excellent customer service to help complete any customer requests and resolve potential issues
- Support the sales team by overseeing the order process within our internal systems
- Providing shipment tracking information to customers and Account Managers
- Work with the Accounting department in supporting accounts payable and receivable processes
- Work with customers and manufacturers to facilitate return requests
- Order modifications/changes
- Produce and distribute internal and external reports as needed
- Process shipping label request
- Perform other duties as needed
Physical Demands
- Sit at a computer for 8 hours per day
- Keyboarding for 8 hours per day
- Speaking (communicating information to clients/coworkers)
- Hearing Requirements (In person speech, telephone, other sounds)
Job Location:
- If local to the Phoenix, AZ area, onsite at Tempe HQ
- If located outside of a reasonable commute, remote candidates will be considered
Benefits
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)
- In-house fitness center
*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.
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