HRBP- BPO & Customer Success
At a glance
Mid-level Customer Success role at invoicecloud. Hyderabad.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Take the lead on floor grievances, disputes and escalations, and handle POSH and retaliation cases yourself
- Help floor managers address performance, attendance and discipline, with timely advice during night shifts
- Build trust with employees so they raise concerns early, and shape retention and engagement efforts for night work
- Keep attendance, leave and exit workflows on track while meeting night-shift labor rules and documenting cases confidentially
What you bring
- You have eight to ten years in HR, including substantial hands-on employee relations work, ideally in BPO or high-volume operations
- You have independently investigated POSH complaints and retaliation concerns
- You understand Indian labor law, the POSH Act and compliance for shift-based work
- A bachelor's degree is required; an HR master's or MBA is preferred
Who this fits
This role suits an experienced HR professional who can manage sensitive employee matters independently and use sound judgment under pressure. It is a floor-facing HRBP position supporting BPO and Customer Success on the night shift in Hyderabad.
From the employer
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
HRBP – BPO & Customer Success (Night Shift)
About InvoiceCloud
InvoiceCloud is a leading provider of secure online billing and payment solutions. As part of our global growth strategy, InvoiceCloud is expanding its Global Capability Center (GCC) in India to
support product development, operations, and innovation across the enterprise
About the Role
We're looking for an experienced HR professional to be the dedicated HRBP for our *BPO / Customer Success team on night shift*. This is a floor-facing role for someone who is strong in employee relations, comfortable handling sensitive matters independently, and confident exercising judgment when senior leadership isn't immediately reachable.
Reports to: Head of HR, India
Shift: Night shift
Key Responsibilities
Employee Relations (Core Focus)
• Primary point of contact for grievances, conflicts, and escalations on the floor
• Independently handle POSH complaints, retaliation concerns
• Build trust so employees feel safe raising issues early
HR Business Partnership
Advise floor managers on performance, attendance, and disciplinary matters Provide real-time guidance during night shift when issues can't waitDrive retention and engagement strategies suited to a night-shift environment.
HR Operations & Compliance
• Ensure attendance, leave, and exit processes run smoothly across shifts
• Maintain compliance with labor laws relevant to night-shift work (safety, transport,working hours)
• Keep accurate, confidential case documentation.
Qualifications
• 8–10 years of HR experience, with strong hands-on employee relations exposure —ideally in BPO or high-volume operations
• Demonstrated experience independently handling POSH investigations and retaliationcases
• Working knowledge of Indian labor law, POSH Act, and shift-based compliance
• Night-shift / 24x7 operations experience preferred
• Sound judgment and comfort operating independently.
Competencies
• Employee relations expertise, discretion & ethical judgment, calm under pressure,strong conflict-resolution skills, fair, consistent policy application.
Education
• Bachelor's required; MBA/Master's in HR or related field preferred.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
Click here to review InvoiceCloud’s Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
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