Customer Success Representative
Mauritius Mid-level Customer Success
At a glance
Mid-level Customer Success role at International SOS. Mauritius.
Pay not stated Customer Success salary
RoleCustomer Success
SeniorityMid-level
LocationMauritius
PostedOct 28, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Review contracts and purchase orders to map billing terms, invoice milestones and project financial commitments
- Build billing plans from contract terms and project timelines, then keep them accurate in finance and operations systems
- Collect invoice backup and confirm with operations that billable work and milestones are complete
- Raise invoices to match client terms and internal controls, and route discrepancies for correction
- Check revenue allocations and address invoice concerns with clients through timely, professional follow-up
What you bring
- At least three years in analytical work tied to operations, commercial activity or customer service
- A business or commercial-related degree
- Experience managing CRM records, with SFDC preferred
- Strong analytical judgment, organization and planning skills for handling several projects independently and with a team
Who this fits
This role suits someone who can manage billing details across multiple projects while working independently and with others. Portuguese or Mandarin is an advantage.
From the employer
About the role
The Client Services Executive will provide consistent support to the Africa Regional and Cluster Sales Teams in relation to tracking project related expenses, the timely and accurate invoicing to clients and ad hoc project support.
Key responsibilities
- Review executed customer contracts, purchase orders, and commercial agreements to understand billing terms, invoicing milestones, and financial obligations.
- Create and maintain billing plans based on contractual requirements, project schedules, and revenue recognition guidelines.
- Ensure billing schedules are accurately established within relevant financial and operational systems.
- Gather and validate project delivery documentation and billing support required for invoice generation.
- Coordinate with operations teams to confirm completion of billable milestones and services.
- Ensure invoices are raised in accordance with contractual terms, customer requirements, and internal financial controls.
- Verify that revenue is correctly allocated to the appropriate projects, cost centers, business units, and accounting periods.
- Investigate billing discrepancies and coordinate corrective actions with internal stakeholders.
- Assist in maintaining positive client relationships through professional and timely resolution of invoicing concerns.
Required Skills and Competencies
- Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC)
- Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions.
- Teamwork – Strong individual who can work autonomously and within a team to deliver results.
- Organisational Skills – Excellent time management skills with the ability to successfully manage numerous projects simultaneously.
- Planning – Accurately scopes out the length and difficulty of tasks and projects sets objectives and goals: breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Required Work Experience
- Minimum 3 years’ experience in an operationally / commercially focused analytical and/or Customer Services role
- Experience in CRM management (SFDC preferred)
- Relevant Business / Commercial related degree
Required Languages
- Good command of Portuguese or Mandarin is a distinct advantage.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer Success
Find me workBy the team behind growthroles.