Practitioner Accreditations and Retention Specialist

Insights Learning & Development Ltd Open · verified Sep 13, 2026

On-site Viby J Full-time Mid-level Retention Marketing

Mid-level Retention Marketing role at Insights Learning & Development Ltd. Viby J · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll coordinate the administration and logistics for Insights Discovery Accreditation programmes
You'll guide learners through accreditation and help new practitioners join the wider community
You'll manage regional licence renewals and reconnect with practitioners at risk of leaving
You'll review participation and renewal patterns, then share findings across key teams
You'll maintain records, support invoicing tasks, and improve operational processes

What you bring

Fluency in written and spoken Danish and English
Experience in administration, customer success, event delivery, learning and development, or a related area
Strong planning, coordination, communication, and relationship-building skills
Confidence with CRM tools, Microsoft Office, and virtual delivery platforms
A proactive, detail-focused approach with an interest in using data to improve outcomes

Who this fits

You’ll thrive if you enjoy customer relationships, structured coordination, commercial awareness, and collaborative work across countries and functions. Danish and English fluency is required, and the role is based in Aarhus, with the listing describing it as hybrid while the job metadata says onsite. This is a twelve-month fixed-term maternity cover within the Customer Success team.

From the employer

12 Month Fixed-Term Contract / Maternity Cover
Location: Aarhus (Hybrid)
Languages Required: Fluent Danish and English

Help practitioners start strong and stay connected.

At Insights, we believe that when people understand themselves and others better, they can create amazing things together. Our global community of practitioners plays a vital role in bringing that purpose to life, and we're looking for a passionate, organised, and people-focused professional to join us as a Practitioner Accreditations & Retention Specialist.

This is a unique opportunity to join our Customer Success team and play a central role in supporting practitioners throughout their journey with Insights, from their first accreditation experience through to their ongoing engagement with our global community.

If you enjoy combining relationship building, customer support, operational excellence, and commercial awareness, we'd love to hear from you.

What you'll be doing

As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.

Supporting Practitioner Accreditation

You'll coordinate and deliver a seamless accreditation experience by:

Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmes
Communicating confidently with learners before, during, and after accreditation
Supporting both public and private accreditation programmes
Maintaining systems and platforms including D365, Zoom, and operational tracking tools
Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community

Driving Practitioner Retention

You'll play an important role in maintaining strong practitioner relationships by:

Managing Annual Licence Fee (ALF) renewals across the region
Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success
Proactively engaging practitioners who may be at risk of leaving the community
Demonstrating the value and benefits of ongoing accreditation and licensing
Supporting practitioners through organisational or career transitions to help them remain connected to Insights

Contributing to Commercial Success

You'll help strengthen regional performance by:

Monitoring accreditation participation and renewal trends
Identifying risks, opportunities, and areas for improvement
Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams
Supporting initiatives that improve practitioner engagement and long-term retention
Contributing to a collaborative global Customer Success function

Delivering Operational Excellence

You'll also:

Maintain accurate CRM records and reporting
Support finance administration activities including purchase orders and invoicing
Ensure data accuracy across all practitioner records
Identify and implement process improvements that enhance both efficiency and customer experience

What we're looking for

We're interested in people who are passionate about creating outstanding customer experiences and who enjoy working in a fast-paced, collaborative environment.

You'll bring:

Fluent Danish and English language skills, both written and spoken
Strong organisational and coordination abilities
Experience in administration, customer success, event delivery, learning and development, or a related field
Excellent communication skills with the ability to build strong relationships across a variety of audiences
Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms
A proactive approach to problem-solving and continuous improvement
Strong attention to detail and a commitment to delivering high-quality work
An interest in using data and insights to improve customer outcomes

How you'll show up

At Insights, we're guided by our values and are looking for someone who:

Puts customers and practitioners first
Builds trust through warm, professional communication
Is proactive, curious, and solutions-focused
Collaborates effectively across teams, functions, and geographies
Understands the link between customer engagement and commercial success
Embraces change and actively seeks opportunities to improve

Why join Insights?

At Insights, you'll join a global organisation with a clear purpose: helping people understand themselves and others better to create more successful workplaces.

In return, you'll enjoy:

Meaningful work with a positive impact on people and organisations
A supportive and collaborative culture
Opportunities to learn, grow, and develop new skills
Exposure to a truly international community of practitioners and colleagues
The chance to contribute to the continued success of one of the world's leading people development organisations

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/