Senior Account Manager, BFSI

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

As a Senior Account Manager BFSI at Sinch, you will play a pivotal role in growing our Enterprise accounts within the Banking and Financial Services (BFSI) sector in Singapore.

This role is focused on transitioning our Enterprise account base from single-product usage to multi-product strategic partners. You will be responsible for developing and executing long-term account plans that drive new use case development, product expansion and volume growth. By building deep relationships with key decision-makers, you will position Sinch as a strategic partner for communications and growth.

This role is ideal for someone who combines strategic account management with a drive for uncovering new use cases and growth opportunities. Key focus areas for the role will be driving cross-sell and leading the internal account teams to achieve growth targets.

Key Responsibilities include:

• Strategic Account Management: Develop and execute strategic account plans for a dedicated book of business of the largest BFSI companies in Singapore. Your primary goal is to drive growth through cross-sell and volume growth.

• Opportunity Development: Identify and progress opportunities to expand the adoption of Sinch's product portfolio within your accounts. Develop and articulate compelling value propositions that align with the customer's strategic objectives.

• Internal Collaboration: Lead internal account teams, including Customer Success, Technical Account Management, and Solution Engineering, to meet growth goals and ensure a positive customer experience.

• Territory & Pipeline Management: Create and progress a pipeline of new opportunities and provide forecasting on cross-sell progress and account health.

• C-Level Engagement: Build and maintain strong, long-lasting relationships with C-level stakeholders, particularly within the Technical, Operational and Marketing C-suite.

• Thought Leadership: Serve as the subject matter expert on BFSI for Sinch in APAC and maintain a deep understanding of the BFSI industry trends, competitive landscape, and regulatory environment.

To be successful, you will possess the following skills and attributes:

• Solid experience in enterprise sales or strategic account management, with a proven track record of managing and growing large, complex accounts.
• Demonstrable and recent experience working with customers in the Banking and Financial Services (BFSI) industry.
• Strong strategic thinking and planning skills, with experience in developing and executing successful cross-sell and up-sell strategies.
• A collaborative mindset with experience working in a team-selling environment.
• Proven ability to engage and build relationships with C-level executives and other senior stakeholders.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering the following;

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.

• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• STAY HEALTHY: Physical wellness supports mental wellness, so we offer wellness programs

• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• TREAT YOURSELF: Access to rewards programs that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.