Head - Customer Success Management| Mumbai
Iaamcp Open At a glance
Mid-level Customer Success role at Iaamcp. Mumbai · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with business and IT stakeholders across the organization
- Act as the main contact for stakeholder questions, concerns, and requests
- Represent stakeholder interests internally and work with business, support, control, and technology teams
- Collect feedback through surveys and interviews, then use it to identify trends and guide corrective action
What you bring
- Experience managing relationships with business and IT stakeholders
- Ability to analyze stakeholder feedback and turn insights into decisions
- Skill in coordinating with business, support, control, and technology functions
Who this fits
This role suits someone who can manage stakeholder relationships, represent their needs internally, and connect feedback to action. It is a full-time position based in Mumbai, India.
From the employer
- Pivotal role in ensuring the satisfaction of Business and IT Stakeholders through good quality deliveries and good working relationships.
- Responsible for building strong relationships with stakeholders, understanding their needs, and advocating for their success within our Bank.
- Primary goal will be to drive value for our stakeholders while fostering good partnerships.
Stakeholder Relationship Management:
• Develop and maintain strong, trusting relationships with key stakeholders within the organization.
• Serve as the primary point of contact for stakeholders, addressing their inquiries, concerns, and requests in a timely and professional manner.
Customer Advocacy:
• Act as the voice of the stakeholders within our organization, representing their interests and advocating for their needs
• Collaborate with internal teams, including business, support functions, control functions and Technology Solutions Group
Stakeholder Feedback and Insights:
• Gather feedback from stakeholders through surveys, interviews, and other channels to gain insights into their needs, preferences, and pain points.
• Analyse data and feedback to identify trends, to take corrective decisions and strategic decision-making
Qualification:
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Customer Success
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