Head of General Aviation Account Managers
Hyperiongrp (Broadbean External) Open · verified Oct 25, 2026 At a glance
Director-level Account Management role at Hyperiongrp (Broadbean External). London · full-time · no salary stated · we estimate £40,750–£53,750 across the United Kingdom.
Hyperiongrp (Broadbean External) has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Lead and develop the General Aviation account management team, setting its structure, territories and performance goals
- Build team capability through training plans and succession preparation while maintaining client support
- Sponsor important General Aviation accounts, plan for client needs and strengthen relationships to support retention
- Improve service delivery, coordinate with technical and operations teams, and resolve escalated client problems
- Track budgets, pipeline, renewals, account health and team capacity, then report performance to senior leaders
What you bring
- You bring a strong leadership presence and can influence senior stakeholders
- You understand General Aviation market conditions and what its customers need
- You have strong relationship management skills and can engage stakeholders effectively
- You use data to improve processes and client service
Who this fits
This director-level role suits someone ready to lead a team while staying involved in commercial account oversight and client escalations. You'll report to the General Aviation executive each month and work closely with technical, operations and service teams. The role is based in London.
From the employer
Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
The role is responsible for leading the strategic direction, performance, budget and support of client relationships within the General Aviation (GA) team ultimately reporting to the General Aviation Exec on a monthly basis. This role combines senior leadership with hands-on commercial oversight, driving client retention and service excellence. The candidate will lead the team of General Aviation account managers and act as a senior escalation point as may be required.
What you'll do
- Lead, develop, and inspire a high-performing team of General Aviation account managers
- Define team structure, territories/producers and performance objectives aligned with business goals
- Identify training requirements, put in place succession planning to build capability within the team and ensure continued client support.
- Establish a culture of accountability, service excellence, and client-centricity
- Oversee a portfolio of key General Aviation accounts, acting as executive sponsor for strategic clients
- Focus on key relationships investing time and tailored resources to support the development of long-term partnerships with clients to drive retention
- Proactive, forward-looking planning, strategic account management involving plans that map out the client's requirements, anticipate their needs, and identify where you can add value ahead of time
- Ensure consistent, high-quality delivery of products and services tailored to GA customer needs
- Champion improvements in client experience across all touchpoints
- Resolve escalated client issues and ensure rapid, effective resolution
- Align closely with head of technical, operations and service teams to ensure seamless execution
- Deliver accurate budget forecasting, pipeline visibility, and strategic reporting to senior leadership
- Leverage Client Relationship Management tools and data analytics to optimize team performance and decision-making including: tracking each account manager's pipeline, renewal timelines, client touchpoints, and account health across the whole team enabling visibility without needing every detail relayed manually.
- Renewal/retention rates and where slippage is happening
- Workload/capacity balance across the team
- Client servicing turnaround times
Who we're looking for
- Strong leadership presence with the ability to influence at senior levels
- Deep understanding of General Aviation market dynamics and customer needs
- Exceptional relationship management and stakeholder engagement abilities
- Data-driven approach to optimise process and client service delivery
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
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