Workday Client Success Manager - AMS
Huron Open At a glance
Manager-level Customer Success role at Huron. Remote, United States · full-time.
Huron states pay in the role description below.
growthroles summary, based on the employer's posting.
What you'll do
- Serve as clients’ main contact, handle escalations, and advise on Workday practices, releases, and ways to optimize services
- Run client check-ins, quarterly business reviews, and roadmap conversations tied to their business priorities
- Direct Workday managed-services delivery, keeping service levels, quality, contracts, staffing, and workload on track
- Track response times, uptime, backlog, and customer feedback, then address risks and service gaps
- Support renewals, proposals, expansions, statements of work, and contract changes; share performance and financial updates
What you bring
- At least five years administering, supporting, or managing cloud enterprise applications, with Workday experience preferred
- You bring Workday implementation or post-launch support experience, such as managed services, optimization, or application support
- You understand managed-services delivery, service-level agreements, and ITIL practices
- You have supported client accounts, renewals, and proposal responses in consulting or professional services
- A business or information technology degree, a related qualification, or equivalent hands-on experience
Who this fits
This manager-level role suits someone who can lead client relationships and service delivery while contributing to renewals and sales work. The position is remote and based in Chicago.
From the employer
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Key Responsibilities
- Serve as the primary point of contact and escalation for managed services clients, building trusted, long‑term partnerships.
- Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
- Lead client governance activities, including regular check‑ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.
- Oversee end‑to‑end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.
- Monitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.
- Ensure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.
- Contribute to the sales cycle by supporting RFP responses, renewals, expansions, Statements of Work (SOWs), and change orders related to managed services.
- Partner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.
- Prepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.
Qualifications:
- 5+ years of experience administering, supporting, or managing cloud‑based enterprise application systems, with a strong preference for Workday
- Workday implementation and/or post‑implementation (managed services, AMS, optimization, or support) experience
- Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
- Demonstrated experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
- Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
- Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)
Nice to Have:
- Workday certification(s) in functional and/or technical areas
- ITIL or other relevant service management certifications
The estimated base salary range for this job is $135,000 - $165,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position Level
ManagerCountry
United States of America
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