Customer Service / Ecommerce Support Assistant (012-606)
Hunt St Open · verified Sep 22, 2026 At a glance
Entry-level Ecommerce Marketing role at Hunt St. Remote, Philippines · full-time.
Pay not stated Ecommerce Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve customers across four ecommerce sites through live chat, email, and phone
- Resolve routine questions about order progress, product availability, returns, and policies
- Record each interaction carefully and keep internal tracking data accurate
- Pass complex customer problems to in-house colleagues when needed
- Maintain professional responses while handling a steady volume of inquiries
What you bring
- Prior ecommerce customer-support experience is required for this role
- Clear, effective writing and speaking, with careful organization across multiple systems
- You can handle repeated questions consistently while showing maturity, accuracy, and initiative
- You can work independently and stay responsive in a fast-moving ecommerce setting
Who this fits
This role suits a Philippines-based ecommerce support professional who is comfortable working remotely across several websites and systems. You’ll generally coordinate with Australian business hours, around 9 AM to 5 PM Monday through Friday, while managing your contractor schedule flexibly. The engagement is an independent contractor arrangement, and you must disclose other ongoing client work and identify this engagement on LinkedIn.
From the employer
Looking for Philippines-based candidates
Job Role: Customer Service / Ecommerce Support Assistant
Compensation range: $1,500AUD - $2,000 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.
Who The Client Is: Our client is a fast-growing Australian ecommerce retailer specializing in party supplies and celebration essentials. Their business offers a wide range of themed decorations, tableware, balloons, costumes, and event accessories designed to help customers create memorable celebrations for all occasions.
Role Overview: We’re looking for a proactive and customer-focused Customer Service / Ecommerce Support Assistant to be the first point of contact across our four ecommerce websites. You will play a key role in delivering a seamless customer experience by handling inquiries efficiently and accurately, while ensuring internal systems and data are properly maintained.
This role is ideal for someone with ecommerce experience who can manage high volumes of repetitive queries with professionalism, maturity, and initiative.
Key Responsibilities:
- Act as the first point of contact across four ecommerce websites
- Provide customer support via live chat, email, and phone
- Handle first-line, repetitive queries including:
- Order tracking updates
- Product information and availability
- Returns and general policy questions
- Accurately document interactions and maintain strong internal data tracking
- Escalate complex issues to in-house team members as required
- Maintain a high standard of professionalism and response times
Requirements
- Previous experience in ecommerce customer support
- Strong written and verbal communication skills
- Ability to manage repetitive queries efficiently while maintaining quality
- High level of maturity and professionalism
- Strong attention to detail and organizational skills
- Comfortable working across multiple websites and systems
- Ability to take initiative and work independently
Nice to Have:
- Familiarity with Magento (not mandatory)
- Experience with ecommerce platforms and order management systems
- Experience in structured reporting or internal data tracking
What We're Looking For:
- Initiative and ownership mindset
- Alignment with company values and customer-first approach
- Reliable, responsive, and detail-oriented
- Comfortable working in a fast-paced ecommerce environment
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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