Customer Success Manager- US Clients
At a glance
Mid-level Customer Success role at Hudson Manpower. Remote, India · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run live product demonstrations and explain workflows, processes, and services clearly
- Guide new U.S. clients through onboarding and coordinate their needs with internal operations
- Resolve customer questions promptly while supporting positive ongoing client experiences
- Stay in touch with clients, capture feedback, and help improve satisfaction and retention
- Support sales discussions and prepare reports, updates, and follow-up records
What you bring
- Strong spoken and written English, with the ability to explain processes simply and professionally
- Confidence presenting products and managing demonstrations over calls and video meetings
- Experience in customer success, client servicing, demo calling, or account management
- Comfort working with U.S.-based clients during U.S. shift timings
Who this fits
You’ll suit a client-facing role focused on U.S. customers, live demos, onboarding, and post-sales support. The work involves regular calls and video meetings, coordination with internal operations, and U.S. shift timings. CRM or client management tool experience is preferred, while accounting or bookkeeping industry experience would be useful
From the employer
We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients.
The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support.
Key Responsibilities:
• Conduct live product demonstrations for prospective clients
• Explain workflows, processes, and service offerings clearly
• Assist in onboarding new clients
• Coordinate between clients and internal operations teams
• Handle customer queries and provide timely resolutions
• Maintain strong client relationships through regular follow-ups
• Support sales and business development teams during client discussions
• Track customer feedback and improve customer experience
• Ensure high customer satisfaction and retention
• Prepare reports, updates, and follow-up documentation
• Excellent spoken and written English communication
• Strong presentation and demo-handling skills
• Comfortable handling U.S.-based clients over calls and video meetings
• Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred
• Confident personality with strong interpersonal skills
• Comfortable working in U.S. shift timings
• CRM or client management tool experience preferred
• Ability to explain processes in a simple and professional manner
• Accounting/bookkeeping industry experience is a plus
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