Technical Customer Success Specialist
Hp Open · verified Oct 24, 2026 At a glance
Mid-level Customer Success role at Hp. Spring · full-time · $83,000–$127,800 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers through implementing HP software and fitting it into their existing tools and environments
- Hold regular customer check-ins to confirm they are getting value from their software investment
- Carry customer requests and problems to internal teams, coordinating product or engineering help when issues need escalation
- Train customers, partners and other stakeholders, and provide technical documents that support customer satisfaction
- Record customer interactions in the CRM and use customer data to show the value of HP’s digital solutions
What you bring
- At least five years supporting enterprise IT systems, including endpoint management and Windows endpoints
- Five or more years in service delivery for endpoint solutions and customer-facing software success work
- A computer or systems engineering degree, or equivalent hands-on experience
- Experience with endpoint deployment tools such as SCCM, Intune or PowerShell, plus deploying and troubleshooting endpoint software
Who this fits
This mid-level, customer-facing technical role suits someone who can work strategically with stakeholders and also handle implementation details. You’ll need to be based in the United States and able to travel up to a quarter of your time. The role focuses on endpoint security and digital employee experience solutions.
From the employer
Description -
HP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.
Key Qualities for Success:
- Agile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
- Lead Strategically + Execute Tactically. Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
- Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.
Primary Responsabilities:
- Serve as the customer’s post-sales HP Digital Solutions expert.
- Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
- Work to ensure that HP products are properly integrated with existing customer tool sets.
- Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
- Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
- Deliver product training to partners, customers, and other stakeholders.
- Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
Requirements:
Education
- Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
5+ years of experience in:
- Developing, implementing, managing, and sustaining Enterprise IT systems.
- Windows endpoint operating systems and endpoint management.
- Service delivery involving endpoint solutions.
- Endpoint solution architecture and management.
- Customer-facing roles supporting software-based services and customer success.
- Building and maintaining relationships across multiple organizational levels.
- Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
- Deploying, troubleshooting, and updating endpoint software.
- Managing stakeholder relationships within customer environments.
Additional Requirement
- Ability to travel up to 25% to support customer activities.
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
25%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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