Operational Account Manager
Hp (Exteu Ac Careersite) Open · verified Oct 23, 2026 At a glance
Manager-level Account Management role at Hp (Exteu Ac Careersite). Barueri · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Run operational relationships for mid-sized and large accounts, helping account and project teams shape solutions and improve processes
- Review account financials and build plans that support profitability and return for both the organization and its customers
- Handle customer and partner escalations, identify account risks, and put steps in place to protect business continuity
- Turn customer feedback into service improvements, while keeping records of interactions, operations, and project progress
- Present account status, financial results, and operational improvement work to senior leaders and key stakeholders
What you bring
- A degree in sales, marketing, business administration, or a related area, or comparable demonstrated experience
- Typically four to seven years of relevant work, preferably in account management, business development, customer service, or a related field
- Experience with global accounts
Who this fits
This role suits someone with account management experience who can work across teams, handle operational escalations, and guide junior colleagues through day-to-day challenges. Based in Barueri, Brazil, the role may also lead team or project activities.
From the employer
Description -
Job Summary
• This role is responsible for managing operational business relationships with global accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.
Responsibilities
• Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
• Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
• Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
• Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.
• Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
• Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
• Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
• Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
• Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
• Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in account management, business development, customer service, or a related field or an advanced degree with 3-5 years of work experience.
Experience with global account
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Customer Centricity
Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
• Responds to moderately complex issues within established guidelines.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Sales OperationsSchedule -
Full timeShift -
No shift premium (Brazil)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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