Account Relationship Manager (Merchant Acquisition)
At a glance
Mid-level Account Management role at Hlb. HLT-Hong Leong Tower · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Recruit new merchants while servicing and growing your existing merchant portfolio
- Build merchant relationships and help resolve payment, terminal, and integration-related requests
- Find acquiring sales opportunities that increase merchant usage of HLB terminals
- Assess merchant businesses or projects through evaluation, financial analysis, and recommendations
- Coordinate with internal departments while delivering sales, revenue, terminal, EPP, and CASA targets
What you bring
- Experience managing merchant recruitment, servicing, and portfolio growth responsibilities
- Capability to evaluate merchant businesses or projects using financial analysis
- Ability to handle merchant inquiries involving payments, terminals, and terminal integration
Who this fits
This role suits a manager-level account professional focused on merchant acquisition, portfolio growth, and sales targets. You will work from HLT-Hong Leong Tower in Malaysia and collaborate with stakeholders across departments.
From the employer
If you are looking to excel and make a difference, take a closer look at us…
This role focuses on driving sales opportunities in the area of new merchant recruitment and growing sales from existing merchants. You will be required to establish good relationships with merchants and providing merchant services to them. Additionally, you will be handling the merchant portfolio to drive higher usage on HLB terminals.
Job Responsibilities:
Perform merchant recruitment and servicing existing merchant portfolio.
Work closely with stakeholders across departments to drive business opportunities.
Drive sales and business opportunities to increase merchants acquiring sales
Perform evaluation, financial analysis, and recommendation on merchant business or projects
Handle merchant inquiries and resolve problems and request (e.g. payment, terminals, terminal integration & etc.).
Ensure KRAs are met which includes sales, revenue, terminal target, new merchant acquired, EPP and CASA growth.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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