EBC Client Success & Technology Specialist

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EBC Client Success & Technology Specialist

Company: Hitachi America, Ltd.

Division: Americas Marketing and External Relations

Location: Santa Clara, CA (onsite 5 days a week from 7 am – 4 pm PST)

Status: 6 months temp-to-perm contractor

About Hitachi, Ltd.

Through its Social Innovation Business (SIB) that brings together IT, OT(Operational Technology) and products, Hitachi aims to be a global leader in continuously transforming social infrastructure through digital, contributing to a harmonized society where the environment, well being, and economic growth are in balance.

Hitachi operates worldwide across four sectors – Digital Systems & Services, Energy, Mobility, and Connective Industries – as well as a Strategic SIB Business Unit focused on new growth areas. With Lumada at its core, Hitachi creates value by combining data, technology and domain knowledge to solve customer and social challenges. Revenues for FY2025 (ended March 31, 2026) totaled 10,586.7 billion yen, with 606 consolidated subsidiaries and approximately 290,000 employees worldwide. Visit us at www.hitachi.com.

Position Summary

The Executive Briefing Center (EBC) IT Support Technician is responsible for delivering a seamless technology experience for customers, executives, and partners visiting the Hitachi Executive Briefing Center. This role provides hands-on audiovisual, meeting room, and technical support while ensuring all presentations, demonstrations, and customer engagements run flawlessly.

The ideal candidate is customer-focused, technically proficient, detail-oriented, and able to remain calm under pressure while supporting high-visibility executive and customer meetings.

Key Responsibilities

Audiovisual Support

• Set up, test, and operate audiovisual equipment for customer briefings, executive meetings, and special events.

• Support video conferencing platforms including Microsoft Teams, Zoom, and Webex.

• Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation systems.

• Provide real-time technical support during live meetings and presentations.

• Ensure all meeting room technology is fully operational prior to customer arrival.

Executive Briefing Center Operations

• Conduct daily inspections of meeting rooms and collaboration spaces.

• Prepare presentation materials and ensure content displays properly.

• Coordinate room setups according to meeting requirements.

• Assist presenters with connectivity, presentation delivery, and demonstration support.

• Maintain a professional customer-facing presence during executive and customer visits.

Technology & Equipment Management

This role requires someone who can confidently support and troubleshoot:

• Windows desktop and endpoint technologies.

• Microsoft Teams Rooms (MTR), conferencing platforms, and collaboration devices.

• Executive-facing A/V systems and integrated room technologies.

• Content management systems such as Nexus and related presentation devices.

• Network connectivity, authentication, and basic infrastructure issues affecting collaboration technologies.

• Manage inventory of AV equipment and peripherals.

• Coordinate repairs and maintenance with vendors and internal IT teams.

• Document technical issues and resolutions.

• Recommend technology upgrades and improvements to enhance the customer experience.

Event Support

• Support executive meetings, customer briefings, partner events, and virtual/hybrid events.

• Assist with event setup, breakdown, and technical rehearsals.

• Provide onsite support for special events and demonstrations.

Qualifications

Required

• 3 - 5 years of experience supporting audiovisual systems, conference rooms, or executive meeting spaces.

• Experience with Microsoft Teams, Zoom, and video conferencing technologies.

• Strong troubleshooting and problem-solving skills.

• Excellent customer service and communication skills.

• Ability to prioritize multiple requests in a fast-paced environment.

• Comfortable supporting executives, customers, and senior leadership.

Preferred

• Experience supporting an Executive Briefing Center, Experience Center, or Conference Center.

• Knowledge of Crestron, Extron, Cisco, Poly, or similar AV platforms.

• Familiarity with digital signage and presentation technologies.

• Event support experience.

Success Factors

• Exceptional attention to detail.

• Strong customer-first mindset.

• Professional demeanor when interacting with executives and customers.

• Ability to anticipate technical issues before they impact meetings.

• Reliable, proactive, and responsive.

Reporting Structure

Reports to: Executive Briefing Center Manager

Work Environment

• Onsite position supporting the Executive Briefing Center.

• Occasional early morning or late afternoon support for executive and customer events.

• Ability to lift and move AV equipment up to 30 pounds as needed.

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

For California only (as required by California’s Pay Transparency for Pay Equity Act (SB 1162): A good faith estimate of the expected hourly rate for this position in our California office upon hire is $45- 50 per hour. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. Queries other than accommodation requests will not be responded to.