Account Manager (South Africa)

Hireframe hireframe.com Open · verified Oct 22, 2026

Remote South Africa Full-time Manager Account Management

At a glance

Manager-level Account Management role at Hireframe. Remote, South Africa · full-time.

Pay not stated Account Manager salary

RoleAccount Management

SeniorityManager

LocationSouth Africa

WorkplaceRemote

EmploymentFull-time

PostedOct 15, 2026 · 7d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Lead monthly client conversations by preparing topics, capturing decisions, spotting future needs and closing the loop on actions
Track client engagement and address warning signs before they threaten account retention
Open expansion discussions when a client appears ready for additional support
Coordinate with recruiting on active placements while serving as the client’s accountable contact
Keep account records current and involve leadership early when an issue needs escalation

What you bring

At least four years in account management, client success or another client-facing role owning relationships from start to finish
Background in a startup or fast-growth workplace, adapting as founders’ needs and processes shift
Clear written and spoken English, with confidence working directly with US-based clients
Availability during US business hours, with schedules aligned to client needs

Who this fits

This role suits someone with independent client relationship experience who is building toward more strategic account work. You’ll oversee more than twenty active US accounts and be accountable for retention, satisfaction and growth. The position is remote in South Africa and requires availability during US business hours.

From the employer

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action.

This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one.

This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more.

What you'll own:

A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies
Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through
Account health: proactively monitoring engagement, identifying risk signals before they become churn
Expansion: recognizing when a client is ready to grow and initiating those conversations
Coordination with the recruiting team on active placements — you are the client’s point of accountability
Data hygiene: accurate, up-to-date account data, notes, and next steps at all times
Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

Requirements

4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
Availability to work during US business hours and align schedules with client needs.
Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.

Nice to have:

Experience in staffing, recruiting, HR, or professional services
Prior exposure to US-based startup culture and expectations
Experience managing or coordinating across offshore teams

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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