Account Manager

Hireframe hireframe.com Open · verified Oct 22, 2026

Remote Mexico Full-time Manager Account Management

At a glance

Manager-level Account Management role at Hireframe. Remote, Mexico · full-time.

Pay not stated Account Manager salary

RoleAccount Management

SeniorityManager

LocationMexico

WorkplaceRemote

EmploymentFull-time

PostedSep 25, 2026 · 3w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Manage a portfolio of more than twenty active US client accounts, protecting retention, satisfaction, and growth
Lead monthly client meetings by setting agendas, finding future needs, and closing the loop on actions
Watch account engagement for warning signs, then address risks before they turn into churn
Spot expansion opportunities and start growth conversations with clients when timing is right
Coordinate active placements with recruiting while keeping account records, escalations, and next steps current

What you bring

At least four years owning client relationships through account management, client success, or another client-facing role
Startup or high-growth experience working directly with founders, lean teams, and changing processes
Strong spoken and written English, with confidence communicating with clients based in the US
Availability during US business hours, plus organized execution across a high volume of accounts

Who this fits

You’ll suit an earlier-career account manager ready to own relationships independently and grow toward strategic AM work. The role rewards proactive communication, coachability, attention to detail, and accountability for retention and expansion results. It is permanently remote from Mexico and requires alignment with US business hours.

From the employer

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action.

This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one.

This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more.

What you'll own:

A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies
Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through
Account health: proactively monitoring engagement, identifying risk signals before they become churn
Expansion: recognizing when a client is ready to grow and initiating those conversations
Coordination with the recruiting team on active placements — you are the client’s point of accountability
Data hygiene: accurate, up-to-date account data, notes, and next steps at all times
Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

Requirements

4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
Availability to work during US business hours and align schedules with client needs.
Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.

Nice to have:

Experience in staffing, recruiting, HR, or professional services
Prior exposure to US-based startup culture and expectations
Experience managing or coordinating across offshore teams

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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