NYC Fan Space Community Manager
hello82 Open At a glance
Manager-level Community Marketing role at hello82. New York · full-time · no salary stated · we estimate $80,375–$111,250.
hello82 has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run daily fan-space operations to bring in customers and encourage repeat visits
- Create special events that draw people into the New York space
- Lead and coach the local team, which includes at least ten employees
- Monitor merchandise and inventory, then share daily sales and activity figures
- Work with senior leaders and partner-location managers on quarterly targets, brand standards and deadlines
What you bring
- You have two to three years managing in a fast-moving retail setting and additional retail experience
- You can lead a team of at least eight and collaborate with project managers on fan experiences
- You’re local to New York or can travel there reliably, and can use Excel or Google Sheets
- You have a high school diploma or equivalent and a genuine interest in K-pop
Who this fits
This manager role suits someone who enjoys hands-on retail operations, team leadership and building ties with New York’s K-pop community. You’ll work at the Broadway location, with hours between 10:30 a.m. and 7:30 p.m. local time, and weekend work is expected.
From the employer
hello82 USA | Where K-pop Meets Global Impact
hello82 isn't just a music company — we're the engine behind some of K-pop's most electrifying moments. Since 2019, we've built a platform at the intersection of music, culture, and fan experience, operating as an independent label and distribution powerhouse that connects artists with their global audiences in ways that actually move people.
We're proud to work alongside artists like ATEEZ, P1Harmony, and many others, and our footprint is growing fast: 5 offices across the US and Berlin, with more on the way. The K-pop wave isn't slowing down and neither are we. If you're ready to do meaningful work at the edge of music and culture, we'd love to meet you.
About the role
Position: NYC Fan Space Community Manager
Location: 427 Broadway 1st Floor, New York, NY 10013 (hello82 NYC)
Work Hours: Between 10:30AM - 7:30PM Local Time
This position will work alongside New York's Operational Supervisor to generate traffic through new and exclusive events, oversee the local fan space team, and work directly with Local Operations Supervisor to accomplish quarterly goals and uphold brand standards.
Weekend Work is Expected
Key Responsibilities
- Lead daily Fan Space operations to drive customer volume, loyalty, and retention.
- Develop new and exclusive event ideas to generate traffic into local space.
- Lead, manage, and coach a team of 10+ employees.
- Work directly with Senior Management to accomplish quarterly goals and uphold brand standards.
- Track and merchandise inventory using a variety of data and organizational methods.
- Track and report daily sales and activity within the space.
- Communicate efficiently with Senior Management and Partner Location Management to meet dynamic deadlines.
- Stay up to date with local K-pop happenings to enhance NEW YORK's K-pop community.
- Build and nurture relationships while maintaining positive rapport with the local K-pop community.
Qualifications
- High school diploma or equivalent; higher education preferred.
- Must be local to New York or able to reliably travel.
- Proficiency in Excel and/or Google Sheets.
- Genuine interest in K-pop music and content.
- 2-3 years of managerial experience in a fast-paced retail environment.
- 2-3 years of retail experience.
- Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions.
- Proven ability to lead a team of 8+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
- Experience with Shopify or similar POS system.
- Proficiency in Korean language is preferred but not required.
Benefits & Perks | We Take Care of Our People
The hello82 team understands the importance of ensuring our employees are provided with strong benefits to keep them going wherever they are. Our company offers robust benefits and perks such as:
- Medical, dental, vision plans
- 401(k) plan with employer match
- Mental health/wellness support
- Employee Assistance Program (EAP)
- Employee discount on hello82 products
- Flexible time off for you to recharge
- 12 company paid holidays
In your cover letter, please tell us about your K-POP experience.
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