Customer Success Director
At a glance
Director-level Customer Success role at HealthLeap. Remote, United States · full-time · no salary stated · we estimate $170,000–$232,400 across the United States.
HealthLeap has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide executive and operational relationships across your health system portfolio, building trust beyond renewal conversations
- Keep partners renewing and work with sales to grow accounts into additional service lines and facilities
- Set clinical, operational and financial measures of success, then lead reviews that show results and agree next steps
- Surface partner risks early and secure the sponsorship and alignment implementation teams need for adoption
- Carry customer priorities into product and data science decisions while shaping repeatable customer success playbooks
What you bring
- At least seven years in customer success, strategic accounts, consulting or a related role, with evidence of building senior relationships
- Experience serving health systems or other large, complex organizations
- You can interpret dashboards, build a business case and explain the numbers to senior finance, technology and clinical leaders
- Sound judgment on retaining accounts, expanding them and demonstrating value
Who this fits
This director role suits someone comfortable owning partner relationships and making progress amid ambiguity. You’ll work across clinical, technical and product teams, leading when needed and enabling others at other times. Regular travel is part of the role, including site visits, business reviews and key partner milestones.
From the employer
About Healthleap
Every day, millions of hospitalized patients who need intervention are missed because clinicians simply can't see everything. HealthLeap is building the AI operating system that helps care teams identify these missed patients, enabling them to improve health outcomes and generate millions of dollars. HealthLeap is changing what is possible: closing gaps that traditional workflows and clinician capacity could never.
Over the past year, we've grown contracted revenue more than 13x, expanded rapidly across leading health systems, and now help care teams identify patients across millions of inpatient encounters.
We're ~25 people. >$32M raised. SF-based, hybrid-friendly. And, we're delivering results that are changing lives.
Why this role
The most critical part of building healthcare technology is building partnerships that last: earning the trust of executives, proving value in the language of finance and quality, and turning a successful first deployment into a long-term relationship that keeps growing.
As a Customer Success Director, you own the health and growth of a portfolio of HealthLeap's health system relationships. You'll define how HealthLeap retains, expands, and scales your portfolio of health system partnerships as we expand into a multi-condition platform. You'll work directly with founders, product leadership, and data science, bringing the customer's voice into every critical decision.
What you'll do
Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
Build broad, trusted relationships early, from the C-suite to operational leaders, and deepen them throughout the partnership, not just at renewal
Own retention and renewal, and partner with our sales team on expansion into new service lines and facilities
Define success with each partner in clinical, operational, and financial terms, and lead executive business reviews that show progress and set the next step
Work closely with our clinical and implementation colleagues so they have the sponsorship and organizational alignment they need to drive adoption
Spot risk early and get ahead of it
Bring the customer's voice into product, data science, and company decisions
Help build the playbooks for how customer success at Healthleap scales as we grow
What we're looking for
Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role, and a track record of growing complex, senior-level relationships
Experience working with health systems or other large, complex organizations. Deep healthcare experience is a plus; so is experience bringing new technology into established environments
Comfort with data: you can read a dashboard, build a business case, and tell the story behind the numbers to CFOs, CIOs, and CMOs
Strong commercial judgment about retention, expansion, and value
Thrive with ownership and ambiguity in a fast-moving, early-stage company
Work well across clinical, technical, and product teams, knowing when to lead and when to enable
Willing to travel regularly for site visits, business reviews, and key partner milestones
A note on fit
If you're excited by the mission and bring most of what's above, we'd like to hear from you, even if your background doesn't match every line.
If you're passionate about applying frontier AI to real-world impact, join us in building healthcare's future.
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