Account Management Specialist - (Tuesday-Saturday)
At a glance
Mid-level Account Management role at Hdat. Oak Brook · full-time · up to $50,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with assigned customers by resolving concerns quickly and proposing practical solutions
- Review accessorial charges for billing, follow resolution steps, support collections and help account managers reduce disputes
- Track orders and extra charges through email, phone and transportation systems, then report status
- Use account metrics to suggest transport options and balance customer cost, margins, network efficiency and on-time delivery
- Coordinate shipment exceptions, container assets and single-load problems with customer contacts and operations
What you bring
- You communicate clearly in writing and conversation, with strong organization and attention to detail
- You can use Microsoft Office, especially Outlook, Excel and Word, and focus on customer needs
- Transportation experience and familiarity with EDI, web tender portals or similar electronic channels are preferred
- A business, logistics, supply chain or management degree is preferred
Who this fits
This mid-level account management role suits someone who can handle customer issues while coordinating with internal teams. The schedule runs Tuesday through Saturday, with weekend rotation when scheduled.
From the employer
The Account Management Specialist (Tues-Sat) will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.
Essential Job Functions:
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Requirements:
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
Work Schedule: Tuesday - Saturday
Salary: Up to $50,000/year base salary + Bonus Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
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