Client Relationship Manager
Hczw Open · verified Sep 29, 2026 At a glance
Mid-level Account Management role at Hczw. Wilmington · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Protect assigned revenue by spotting account risk and carrying out retention plans
- Keep regular outbound contact through calls, QBRs, business reviews, and strategic check-ins
- Build relationships across legal, compliance, finance, and procurement contacts
- Find cross-sell and upsell opportunities, then pass qualified leads to Sales
- Use client activity, M&A signals, organizational changes, and CRM data to prioritize action
What you bring
- At least three years in account management, client success, or relationship management
- A record of retaining and expanding enterprise accounts through proactive outreach
- Strong product knowledge, revenue judgment, and skill managing complex client priorities
- Clear communication, executive presence, and experience with CRM tools such as Salesforce
Who this fits
You’ll suit a strategic account manager role centered on outbound engagement, retention, expansion, and coordination across Sales, Service, and Product. The schedule is hybrid, Monday through Friday, with either an eight-to-five or nine-to-six shift. The stated locations are Wilmington, Tallahassee, and New York.
From the employer
Client Relationship Manager (Strategic Account Manager)
Hybrid
Monday-Friday 8am-5pm or 9am-6pm
Wilmington, DE/ Tallahassee, FL/ New York, NY
The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.
The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.
Key Responsibilities
1. Revenue Retention & Risk Mitigation
- Own and deliver against assigned client retention targets.
- Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
- Execute structured retention strategies to prevent revenue erosion.
- Partner with internal stakeholders to resolve issues impacting client satisfaction.
2. Proactive Outbound Client Engagement
- Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins).
- Develop and execute account engagement plans for top-tier clients.
- Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).
- Position CSC as a strategic partner—not a transactional vendor.
3. Growth & Lead Generation
- Identify and qualify cross-sell and upsell opportunities within existing accounts.
- Generate and route qualified leads to Sales, partnering through deal progression where needed.
- Collaborate on account expansion strategies and RFP responses.
4. Account Intelligence & Strategic Planning
- Monitor client activity including:
- M&A signals & reporting
- Organizational changes
- Industry trends
- Develop client communication strategies.
- Leverage data and CRM tools to prioritize outreach and actions.
5. Cross-Functional Collaboration
- Partner with:
- Sales (for expansion and deal support)
- Client Experience / Service teams (for issue resolution)
- Product teams (for solution alignment and feedback)
- Backend support (for clean records/billing)
- Act as the central point of coordination for strategic accounts.
Key Performance Indicators (KPIs)
- Client Retention Rate
- Outbound Activity Metrics
- Lead Generation Volume
Client Engagement Scores (NPS Score)
Required Qualifications
- 3–5+ years in Account Management, Client Success, or Relationship Management
- Proven track record of retaining and growing enterprise accounts
- Experience in proactive outbound engagement models
- Strong product understanding and ability to identify revenue opportunities
- Excellent communication and executive presence
- Ability to manage complex client relationships and competing priorities
- Experience working with CRM tools (e.g., Salesforce)
Preferred Qualifications
- Experience in corporate services, legal, compliance, or financial services industries
- Familiarity with M&A activity and its impact on client needs
- Background in consultative selling or account-based management
- Experience supporting global or multi-entity clients
#CSC
#CSCCareers
Not this one either?
Claude or ChatGPT reads the other 90,885 for you.
Get better matches →
