ICS Relationship Manager III

Mtb (Wtexternal) Open · verified Sep 14, 2026

Hybrid Wilmington Full-time Manager Account Management

Mid-level Account Management role at Mtb (Wtexternal). Wilmington · full-time · $82,100–$136,900 base.

SalaryStated by Mtb (Wtexternal)

$82,100 – $136,900

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Approve account activity against client instructions, with accurate and timely processing
Handle compliance reports, resolve open issues, and escalate risks when needed
Oversee account reviews, billing, receivables, and client communications
Serve as a contact for institutional accounts, retirement participants, and pensioners
Guide junior staff while pursuing client growth, efficiency improvements, and team projects

What you bring

Meet the degree and experience path, or qualify through seven combined years of education and work with three relevant
Use personal computers and relevant word-processing and spreadsheet software confidently
Show strong organization, communication, customer service, problem-solving, and decision-making skills
Lead and support less experienced colleagues while maintaining close attention to detail

Who this fits

This role suits someone who can manage institutional client relationships, resolve complex service matters, and coach less experienced staff. You’ll work in a team setting in Wilmington, Delaware, on a hybrid basis. Success requires comfort with regulatory, legal, accounting, trust, and risk-related client matters.

From the employer

Overview:

Provides relationship management oversight of assigned institutional client accounts with an established or new book of business. Working in a team environment, provides account specific administration and client services to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk. Works with management team and Client Development to grow the business. Provides guidance, mentoring and training to less experienced personnel.

Primary Responsibilities:

Approve activity for processing in a timely and accurate manner and based on client directives.
Respond to and/or annotate compliance reports for assigned accounts or team; ensure proper action is taken to resolve outstanding matters.
Oversee submission and approval of the team’s annual account reviews to ensure timely completion.
Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve complex matters and inquiries, adhering to established Division, client and alliance service standards. Provide guidance to less experienced personnel in resolving basic and complex matters as needed.
Maintain client communications on regulatory, legal, accounting and trust matters.
Oversee and complete team and individual client billing and resolve aged receivables for client accounts.
Remain current on industry trends, the competitive environment and regulatory items.
Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
Identify automation and streamlining opportunities to increase efficiency in activities.
Direct, mentor and/or monitor less experienced personnel on the client processing function.
Participate in departmental projects and corporate initiatives as requested.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Education and Experience Required:

Bachelor's degree and a minimum of 3 years’ relevant experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ relevant experience

Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software

Detail-oriented

Excellent customer service skills

Excellent verbal and written communication skills

Strong organizational skills

Strong leadership skills

Strong problem-solving skills

Strong decision-making skills

Education and Experience Preferred:

Bachelor’s Degree in Finance or Business

Minimum of 5 years’ relevant experience

Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $82,100.00 - $136,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America