Client Relationship Manager
Hczw Open At a glance
Manager-level Account Management role at Hczw. Bangalore · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Protect assigned revenue by spotting client risks early and putting account-specific retention plans into action
- Lead recovery for accounts at risk, handle escalations and coordinate internal teams to resolve client issues
- Find expansion opportunities, qualify potential deals and work with Sales on account growth and renewals
- Use client engagement, service trends, organizational changes and competitive developments to guide retention outreach
- Track account health in CRM tools and analytics, prioritizing retention work and resources across your portfolio
What you bring
- Five to seven years in account management, client success, retention or relationship management
- A record of keeping and growing enterprise client relationships, including proactive outreach and risk reduction
- Executive relationship skills, consultative communication and the ability to turn early attrition signals into retention plans
- Experience using CRM systems and account health measures to manage client portfolios
Who this fits
This manager-level role suits someone experienced in retaining enterprise clients while identifying account growth opportunities. It is based in Bangalore with a hybrid work model and a 6:30 PM to 3:30 AM IST schedule.
From the employer
Role: Client Relationship Manager
Location: Bangalore
Work schedule: 6:30 PM IST to 3:30 AM IST
Working model: Hybrid
Intro: We are looking for a dynamic and client-focused Client Relationship Manager to join our team. In this role, you will be responsible for protecting existing revenue by proactively identifying client risks, developing retention strategies, and strengthening long-term client relationships. The ideal candidate will bring strong experience in account management or client success, a proven track record of retaining and expanding enterprise accounts, and the ability to build trusted relationships with senior stakeholders. CSC offers the opportunity to work in a collaborative environment where you will partner across Sales, Service, Product, and Support teams to improve client outcomes and drive long-term retention.
Key Responsibilities
1. Client Retention & Revenue Protection
- Own and deliver against assigned client retention and revenue preservation targets.
- Proactively identify and address attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats.
- Develop and execute account-specific retention plans to protect recurring revenue.
- Lead recovery efforts for at-risk accounts and manage escalations as needed.
- Partner with internal stakeholders to resolve issues impacting client satisfaction and loyalty.
2. Client Expansion & Opportunity Identification
- Identify client needs and expansion opportunities that increase account stickiness and long-term retention.
- Generate qualified opportunities and collaborate with Sales on account growth initiatives.
- Support account expansion strategies, renewals, and retention-focused business cases.
3. Account Intelligence & Retention Planning
Monitor indicators that may impact retention, including:
Merger & Acquisition activity
Leadership and organizational changes
Client responsiveness issues related to data requests
Client engagement levels
Industry and competitive developments
Develop proactive communication and retention strategies based on account insights.
Use CRM and account analytics to prioritize retention efforts and allocate resources.
4. Cross-Functional Collaboration
- Partner with Sales, Service, Product, and Support teams to deliver a seamless client experience.
- Coordinate internal resources to address risks, improve client outcomes, and strengthen account health.
- Serve as the primary advocate for client retention across the organization.
Key Performance Indicators (KPIs)
- Client Retention Rate
- Revenue Preserved from At-Risk Accounts
- Net Promoter Score (NPS)
- Commercial Growth Contribution
Required Qualifications
- 5-7 years in Account Management, Client Success, Retention, or Relationship Management.
- Demonstrated success retaining and expanding enterprise client relationships.
- Experience managing proactive client outreach and risk mitigation programs.
- Strong consultative communication and executive relationship management skills.
- Proven ability to identify early attrition signals and execute retention strategies.
- Experience using CRM tools and account health metrics to manage client portfolios.
Account Management work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Account Management
Find me workBy the team behind growthroles.