Associate Client Onboarding Specialist

Hczw Open · verified Sep 30, 2026

On-site Gurgaon Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Hczw. Gurgaon · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationGurgaon

WorkplaceOn-site

EmploymentFull-time

PostedSep 30, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Check prospective client CDD and KYC records, identify missing evidence, and log follow-up actions in internal systems
Review client files across jurisdictions, classify risk, and escalate issues found in company, trust, foundation, and partnership records
Coordinate with local teams to collect missing documents, track open actions, and escalate delays through the required cycle
Check associates’ work for accuracy and legal compliance, while helping team members improve their onboarding work
Use Viewpoint and KYCP to store client data and handle assigned administration and existing-record reviews

What you bring

A CS or LLB qualification, or a bachelor’s degree paired with two to three years in compliance or onboarding
Strong attention to detail, organization, time management, and the ability to influence and work well with others

Who this fits

This role suits someone experienced in compliance or onboarding who can review client files and guide associates. The position is based in Gurgaon, with a stated work schedule of 10:00 AM to 6:30 PM; the listing describes the work mode as hybrid.

From the employer

Role: Client Onboarding Specialist -Onboarding
Location: Gurgaon, Haryana, India
Work schedule: 10:00 AM to 6:30 PM
Work mode: Hybrid

Introduction:

The Onboarding Associate will conduct Client Onboarding for various jurisdictions, file reviews to confirm that all Customer/ Client Due Diligence (CDD) and Know Your Customer/ Client (KYC) documentation is in hand and up to date, identifying where gaps exist and remediation is required; ensuring that the organization is in compliance with regulatory standards.

What you’ll do for us:

Form part of the vital team of the Client On-boarding of new clients with focus on the CDD required & the integrity of the data stored on our systems to ensure that compliance with regulations is effective and appropriately maintained. To perform the client onboarding process diligently as per the SOP, regulations governing the Trust Offices and company's internal policies & procedures. Assist the 'Associates' in their understanding of and ability to undertake this work, developing them to better service our clients.

This role requires:

Client outreach: Proactively handling various client queries in a timely and professional manner
coordination with the onshore colleagues
adherence of the client onboarding/compliance policies & procedures.
Coaching, teaching, guiding team member

Some of the things you’ll be doing:

Conduct CDD & KYC documentation on prospective clients. Following internal policies & procedures for onboarding clients in different jurisdictions/globally.
Sound understanding of the potential risks and performing risk classification for every client file. Record missing requirements as action points within internal systems, following standard input protocol.
Carry out reviews on the assigned portfolio of companies, trusts, foundations and partnerships and to escalate issues/observations identified.
Liaise with local business teams (onshore) informing them of missing requirements to facilitate collection, circulation among relevant teams, and storage within appropriate systems/applications.
Monitoring of reporting to ensure adequate progress being made to close action points, escalating to local teams according to specific escalation cycle.
Assist with the collection of know your client (“KYC”) information, including obtaining satisfactory due diligence on UBOs, directors, shareholders and partners in cooperation with the local teams.
Review work carried out by the associates in the team, ensuring accuracy, efficiency and legally compliant deliverables.
Perform client administration duties such identifying gaps in KYC data required, completing reviews of existing KYC data on the systems.
Perform ad hoc client administration duties like prepare & review of tasks that an Associate is expected to perform.
Implementation of Data storage in Viewpoint and KYCP software's.

What technical skills, experience, and qualifications do you need?

Should possess interpersonal and influencing skills
Excellent organisation and time management skills are required
Meticulous attention to detail
Qualified CS, LLB or any bachelor’s degree with 2–3 years of experience in Compliance/Onboarding role.
Exceptional candidates with an MBA in Finance and 2-3 Years of relevant experience will also be considered.