Enterprise Account Associate
At a glance
Junior Account Management role at Hcmportal. SHANGHAI ADMIN OFFICE · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Take ownership of urgent or escalated cases caused by operational breakdowns or wider service and support problems
- Find solutions for customer issues at different levels of complexity that affect their supply chain
- Bring the Enterprise Account Manager into difficult exceptions that current support routes cannot handle
What you bring
- You can resolve customer problems tied to operational disconnects or systemic service and support issues
- You can work with an Enterprise Account Manager when complex exceptions need support beyond current channels
Who this fits
This permanent, junior-level role suits someone focused on resolving enterprise customer issues. It is based at the Shanghai Admin Office in China.
From the employer
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Enterprise Account Associate is responsible for resolution of escalated or urgent customer issues that involve operational disconnects and/or systemic service and support issues. He/She provides resolution to those issues with varying degrees of complexity that impact the customers’ supply chain. This position will work with the Enterprise Account Manager for complex exceptions where support is needed, but not available through current support channels.
Employee Type:
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