Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Hcbt Open · verified Oct 9, 2026

On-site Karnataka Full-time Mid-level Video Production

At a glance

Mid-level Video Production role at Hcbt. Karnataka · full-time.

Pay not stated Video Production salary

RoleVideo Production

SeniorityMid-level

LocationKarnataka

WorkplaceOn-site

EmploymentFull-time

PostedFeb 4, 2026 · 8mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Conduct secure video calls to complete customers’ full KYC checks and confirm the right person is applying
Compare submitted information with documents, then keep accurate records of every customer interaction
Explain and cross-sell relevant banking products while giving customers complete, accurate information
Reconnect with unavailable customers, resolve questions promptly, and work toward VKYC and cross-selling targets
Follow information-security and quality procedures while applying process updates and coaching feedback

What you bring

Strong communication skills for courteous, professional customer conversations over video
Careful attention to detail when checking identities, applications, and supporting documents
A professional customer-service approach focused on accurate answers and timely query resolution

Who this fits

This suits someone comfortable handling customer-facing video calls, identity checks, documentation, and product conversations. You’ll work onsite in Karnataka and need to follow security, quality, and process requirements closely.

From the employer

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively. Conduct secure video calls with customers to complete full KYC verification. Verify customer-submitted details and ensure documents match the application. Confirm VKYC is completed by the correct individual (Right Party Verification). Maintain a courteous and professional relationship with customers during the KYC process. Cross-sell relevant banking products and services during interactions. Provide complete and accurate information about products pitched to customers. Follow up with customers who are unavailable during initial contact and ensure timely callbacks. Meet defined targets for VKYC conversions and cross-selling. Ensure customer delight through consistent service and timely resolution of queries. Maintain detailed records of calls and customer interactions. Adhere to information security norms and quality process standards. Stay updated on process changes and implement feedback from team leaders and quality coaches.