Assistant Officer, Video KYC Agent, Consumer Banking Group
Pune-DBIL Full-time Mid-level Video Production
At a glance
Mid-level Video Production role at Dbs. Pune-DBIL · full-time.
Pay not stated Video Production salary
RoleVideo Production
SeniorityMid-level
LocationPune-DBIL
EmploymentFull-time
PostedOct 26, 2026 · 2d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Run video KYC and re-KYC checks using the approved scripts and customer acceptance rules
- Check customer identities and documents during live calls, following regulatory and internal quality standards
- Record call outcomes and customer interactions in the relevant system as you handle each request
- Escalate KYC exceptions through the required approval route and meet defined service levels
- Review internal monitoring and flag opportunities to improve the process
What you bring
- You hold a degree and communicate effectively in English, Hindi and Marathi
- You can handle sensitive customer information carefully and make sound decisions when solving problems
- You are proficient with MS Office, including Excel, PowerPoint and Word
Who this fits
This role suits someone focused on customer service who can guide people through video verification with clear, professional communication. It is a full-time position based in Pune.
From the employer
Job Purpose :
- Provide a brief overview of the position, including its purpose and contribution to the organization.
- The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.
Key Accountabilities :
- Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
- Verifying customer identity and documents during live video interactions
- Ensuring adherence to regulatory and internal quality standards
- Handling customer queries professionally during the verification process
- Maintaining accurate records and updating systems in real time
Job Duties & responsibilities :
KYC Processing
- Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
- All KYC call requests must be serviced as per defined SL without deviation.
- KYC exceptions if any, need to be duly escalated as per defined approval matrix.
- All required disposition and interactions with customer to be duly recorded / documented in the relevant system
- Continuously review the internal monitoring process and identify areas of improvement.
Education / Preferred Qualifications :
- Degree holder
- Certifications in the areas of Operations, MS office will be an advantage.
Core Competencies :
- Strong interpersonal & verbal and written communications skills
- Good, effective and engaging skills. Calling skills preferred
- Basic analytical skills
- Good judgement and problem-solving skills
- Able to organize information in a structured manner
- Good interpersonal and communication skills (English, Hindi & Marathi)
- Ability to handle sensitive customer data with confidentiality
- Problem-solving ability and presence of mind
- Need to have Customer Centric Approach
Technical Competencies :
- Proficient in MS office tools, Ms Excel, Power point, Word
- Knowledge of Finacle, Call Centre Tools, CMS preferred.
Location:
Pune-DBILJob:
Customer ServiceSchedule:
RegularEmployee Status:
Full time
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