Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Hcbt Open · verified Oct 9, 2026

On-site Noida Full-time Mid-level Video Production

At a glance

Mid-level Video Production role at Hcbt. Noida · full-time.

Pay not stated Video Production salary

RoleVideo Production

SeniorityMid-level

LocationNoida

WorkplaceOn-site

EmploymentFull-time

PostedSep 23, 2026 · 2w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Walk customers through each stage of the Video KYC process with clear, step-by-step help
Keep onboarding secure and compliant while maintaining complete customer records and documentation
Promote and cross-sell Kotak Mahindra Bank products during customer interactions
Resolve customer questions promptly and share useful insights with the sales team
Work with the VKYC group to improve processes and deliver an efficient onboarding experience

What you bring

A bachelor's degree in business, finance, customer service, or another relevant field
Experience in customer service, sales, or a related area is preferred
Strong communication, interpersonal, problem-solving, and detail-oriented skills
Comfort using digital banking platforms and tools, with an understanding of compliance requirements

Who this fits

This role suits someone who combines customer support with sales conversations and can manage several tasks independently. You’ll work onsite in Noida and need to learn changing digital banking processes and technologies.

From the employer

We are seeking a dedicated Onboarding Officer to join our Digital Banking Kotak 811-VKYC team. In this role, you will be responsible for guiding customers through the Video Know Your Customer (VKYC) process, ensuring a smooth and secure onboarding journey. Your expertise will be instrumental in enhancing our digital banking services and driving sales for the bank.

Assist customers in completing the VKYC process, offering step-by-step guidance and support.
Ensure a secure and compliant onboarding experience, adhering to all regulatory requirements.
Provide excellent customer service, addressing queries and concerns promptly and professionally.
Act as a sales representative, promoting and cross-selling Kotak Mahindra Bank's products and services to customers.
Maintain accurate records and documentation of customer onboarding processes.
Collaborate with the VKYC team to identify and implement process improvements.
Stay updated with the latest digital banking trends and best practices.
Work closely with the sales team to achieve sales targets and provide valuable customer insights.
Ensure a positive and efficient customer experience throughout the onboarding journey.

A bachelor's degree in a relevant field, such as business, finance, or customer service.
Prior experience in customer service, sales, or a related field is preferred.
Excellent communication and interpersonal skills, with a customer-centric approach.
Strong problem-solving abilities and a proactive mindset.
Proficiency in using digital banking platforms and tools.
Ability to work independently and manage multiple tasks effectively.
A good understanding of regulatory requirements and compliance standards.
Willingness to learn and adapt to new technologies and processes.
Strong attention to detail and a commitment to delivering a high-quality customer experience.