Customer Success Consultant
Harris Open · verified Oct 22, 2026 At a glance
Mid-level Customer Success role at Harris. Pennsylvania, United States · full-time · no salary stated · we estimate $85,000–$135,600 across the United States.
Harris has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build regional go-to-market plans, research prospects, and create qualified target lists
- Generate new opportunities through cold outreach, networking, and industry events
- Prepare proposals, quotes, and RFP submissions while keeping Salesforce forecasts and pipelines current
- Guide new partners through implementation, run leadership check-ins, and manage renewals with the Renewal team
- Increase adoption through usage analysis, training, webinars, knowledge resources, and cross-functional initiatives
What you bring
- Three to five years of successful EdTech SaaS sales or customer success experience
- A consultative selling style paired with solution-focused customer conversations
- Experience growing accounts through relationship management strategies
- Confidence training and communicating with educators and leaders
- Working proficiency in Salesforce CRM and Microsoft Office, plus a bachelor’s degree or equivalent experience
Who this fits
You’ll suit a mid-level role combining regional business development with partner onboarding, retention, training, and account growth. The work favors a persistent, results-focused, entrepreneurial approach with strong analytical and problem-solving skills. You’ll collaborate with marketing, product, Renewal, Operations Council, and partner leadership teams.
From the employer
Key Responsibilities
Sales & Growth
· Develop and execute go-to-market strategies to expand business within assigned regions.
· Conduct market research and build targeted prospect lists using disciplined prospecting methods.
· Drive new business opportunities through cold calling, networking, and industry events.
· Prepare compelling proposals, quotations, and RFP responses.
· Maintain accurate forecasting and pipeline management in Salesforce CRM.
Partner Success & Retention
· Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
· Conduct periodic check-ins and goal reviews with partner leadership teams.
· Oversee renewals and payment processes, collaborating with the Renewal team.
· Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
· Deliver training sessions, webinars, and create knowledge resources as needed.
Strategic Collaboration
· Represent your product line on the Operations Council to identify trends and influence product evolution.
· Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
· Identify and develop new billable services to address evolving customer challenges.
What We’re Looking For
· Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
· Skills:
o Strong consultative selling and solution-based approach.
o Expertise in relationship management and account growth strategies.
o Ability to deliver training and communicate effectively with educators and leaders.
o Proficiency in Salesforce CRM and Microsoft Office Suite.
· Traits:
o Entrepreneurial mindset, results-driven, and highly persistent.
o Growth-oriented with strong analytical and problem-solving skills.
· Education: Bachelor’s degree or equivalent experience.
What We Offer
· Competitive salary plus commission structure.
· Comprehensive medical, dental, and vision coverage from day one.
· Employee stock ownership and 401K matching programs.
· Generous vacation and personal leave.
· Opportunities for career growth and creative expansion.
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